"HPL Oldham"

My sales advisor was Charlie Heyes who was very helpful, he sorted everything out for me and I had such a lovely and positive experience in store with Charlie and other staff. Excellent, quick and efficient service and such friendly and helpful staff. Myself and family have always bought from HPL and I will definitely recommend to others!
Great service. Thank you!

"Absolutely top service car iv always…"

Absolutely top service car iv always wanted Adrian is a star hassle free experience thanks Adrian and team much appreciated 👏

"Customer service not good"

Recently traded in my car and got a good price plus an excellent new motor. Customer service was efficient and friendly on the day of signing contracts but what came after is a different story of events. I aim to provide a fair review of our experience but unfortunately most of my review includes cons over pros.

Cons -
* Let us test drive the vehicle without it having a valid MOT and there was a recall on it.
* Vehicle recall was only fixed after signing agreements and had to be drove to another garage (Car sat on the forecourt with an outstanding recall but available to purchase and test drive?)
* Promised a particular date to collect the car but come date of collection, communication was minimal and we were left in the dark on whether we could make alternative arrangements (Car was in a dealership in Stockport on day of initial collection).
* Car was late for collection as was at the other dealership getting recall fixed (this was pushed to allow us to get the car quickly which is appreciated but don’t promise a date you can’t commit to).
* Drove away with the car to find that when we got home the parcel shelf in the boot was missing (phoned up to be told the valet team realised it had snapped - but they let us drive away with an incomplete product)
* Asked to write a review (fair enough as I was going to anyway!) but was told we could write it as we drive home (was this because there was a missing parcel shelf in the back?)
* Drove to Oldham from Bolton as I was told the parcel shelf is ready (new one) but it didn’t fit.
* Paid £150 for what we was told is a ‘HPL Bible’ containing vouchers for service/MOT and told we can use this at any other VAT approved garage - reading these coupons at home this is not true and can only be used at HPL motors. I asked if we could use this at Atherton to which we were told YES but turns out they don’t provide these services - robbing customers blind on this one and unfortunately we fell for it.
* Had to ring up for AA breakdown information.
* ‘HPL Bible’ was not given so had to go back in and ask for this (funnily enough we shouldn’t have bothered seeing as we was mis-sold on it)
* Private plate logbook not fully completed on HPL’s part, had to do this myself online after being told it had been done.
* Sales are never available when you need to speak to them, seems like only when convenient for them. Say they will ring you back but rarely this is the case.
* Each sales representative in it for themselves, if you’re not their customer they don’t care.

Pros -
* Car was valeted nicely.
* Good trade in price.
* Parcel shelf was delivered to our house nearly 2 weeks after purchase. A mixture of a pro and a con but felt like this could have been ignored but we finally got what we purchased.
* Nice car with low mileage and good condition.

"Skye was very helpful and indulgent"

Skye was very helpful and indulgent! Just what I needed.

"Shaun C was super helpful with my…"

Shaun C was super helpful with my purchase. I came in to look for a car and trade in my old car. Shaun did everything he could to make the process smooth and I got a great price for the car I was trading in. The car was ready before collection date, and everything was sorted for a quick transaction. Thank you Shaun!

"I recently purchased a car from HPL"

I recently purchased a car from HPL - Oldham. The experience from start to finish was incredible. David dealt with me from the moment I rang to enquire about the car I’d seen online and he was so helpful and kept me updated throughout the whole process.
The car I was interested in was at the Preston branch and David made sure the car was in Oldham for me to go and look at by getting it himself. I was booked in the next day to have a look and take a test drive and was made to feel welcome and at ease. David got me the best deal and the finishing touches with the car like ensuring it had enough petrol in it to get me home without me even asking was really thoughtful. I thought the car was only having a service, but David had some extra bits done on the car to ensure everything was working perfectly for me. I would definitely return to HPL in the future. David is professional, friendly, trustworthy and overall an excellent salesman.

"Skye was fantastic with me from start…"

Skye was fantastic with me from start to finish, I was very demanding with my needs and she matched them and was very professional.

"Great experience "

Just traded my Honda for a fabulous Hyundai Tucson.
Very happy with the deal . Mark the salesman was very professional and all in all a positive experience.

"Highly recommended "

Highly recommended. The whole experience was fantastic. Ari in particular was friendly & welcoming. Love the car I bought and when the time comes to change, this will be my first port of call. Thank you

"5star"

Adrian was fantastic when showing me the car and going through the finance options! Unfortunately due to unforeseen circumstances he wasn’t in work on the day I went to finalise the car. Shaun looked after me and made me feel at ease & was super helpful!! Thanks guys!