"I ordered on Sunday"

I ordered on Sunday, it was shipped on the Monday and arrived Tuesday (right in time for Xmas). So a big plus for customer service. The board itself is great. My daughter won’t get off if. Very cool.

"Bought 2 hoverkarts and both have…"

Bought 2 hoverkarts and both have overheat faults after only 1 minutes use. Constant LOUD warning beeping and gets extremely hot literally after a minutes basic operation then you have to shut down and hope it doesnt catch on fire. Clearly an expensive piece of crap that should be banned. Extremely disappointing. DO NOT PURCHASE

"DO NOT ORDER FROM THIS COMPANY"

DO NOT ORDER FROM THIS COMPANY
I ordered a hoverboard on 4th November for my daughter on Christmas Day. I received the piece of CRAP on 27th December. The website is a complete SHAM! The hoverboard is very cheaply made in China. Nothing they say on their website is true.
All the positive reviews will be paid reviews and /or AI. I have reported the company to my local ombudsman. THEY MUST BE SHUT DOWN

"Best Christmas gift for the kids"

I bought the Hoverboard for my 11 year old and both of my 8 year old and 11 year old boys love it. My 8 year old got the hang of it immediately and was on the board the entire day and only stopped for a while when we need to charge. Both kids said it was the best Christmas present they have received.

"Don’t bother "

Ordered item when it said it was back in stock. The lodging details sat with no update for a week only for today everything to work and go perfect arrive at my local post office and boom then be redirected back to hoveroos address with my name to it. I didn’t redirect this obviously they have and I have no idea why

"Do not order!"

Do not order!! Ordered a board back in December and they were more than accommodating in changing my order two days later to add the hoverkart, since then it’s been a world of drama almost daily. No stock on any of the items I ordered, was told they’d be here by dec 13, that came and went and my order was still not fulfilled yet they sold that stock online!
I have now asked for a refund to which they say they already have done two weeks ago - I have received no refund or items. At this point I’ll have a very disappointed daughter on Christmas Day and will be going to Fair Trading.

"An absolute scam"

An absolute scam! Would NOT recommend. I ordered a hoverboard months ago for my son for Christmas and it came without a charger! I have spent every day since trying to call the number, which goes to message bank and have sent numerous emails and when I finally get a response, in the early hours of the morning, they say it’s Australia posts fault. Australia Post haven’t even recieved the product to send! This business is an absolute scam and they have now ruined my son’s Christmas present! A hoverboard WITHOUT a charger! I will be taking this further!

"Dropshipping scammers, overselling then zero customer service"

Hoveroo are a bunch of scammers. Do not buy from this business. They are a dropshipping shell called JT International that imports cheap rubbish from China, sells their goods with deceptive trade practices and an online site designed to sucker people into purchasing with fake sales and time-based "hard sell" strategies, and has zero customer service for when anything goes slightly wrong.

They have no contact point in Australia, all support emails are answered overnight and their phone numbers are just answering machines that say they're busy and dump you. The phone number they have listed is actually also the phone number for another apparent dropshipping scam, built using the same website template, called "FlossMates". No doubt the same people shipping in more Chinese junk.

I ordered 2 hoverboards and 2 hoverkarts for Christmas during the Black Friday sales with promised 48hrs shipping. 7 days later I was told half of my order was unavailable, but the other half would ship immediately.

7 days after that I was told the other half was also unavailable (even though it should already have been shipped based on my previous conversation with a different support person), but I could choose from other colours that I didn't want. I told them I wanted a refund, and they said it had been processed.

Same day, I receive a notification telling me my order has shipped so I contact them, and the same person now tells me they're in the process of cancelling the order and they'll process my refund ASAP, that they'll "intercept" the shipped order (that'll be interesting to see) and that they'll "personally" look into it for me. They are unable to provide any kind of firm date, and it's now 3 days after I was first told that a refund had been processed.

Fun and games will surely continue as I lodge a disputed transaction with the card company.

"Great product very happy with the…"

Great product very happy with the hoveroo.

"Worst customer service and faulty machine"

Worst customer service . No one picks up the call on their QLD number - 07 3184 6543. They dont even respond on time to the emails. We have recieved this 1 week ago and battery is not charging at all. I have called this number multiple times and emailed Support team , there is no response at all. These guys are not based in Australia . I'll lodge further with fair trading to get the money back.