"Still no Hoverkart after ordering 6 weeks ago"

Ordered Hoverboard on the 20/11 and unfortunately kart was sold out, so I signed up to be notified when they are back in stock. The next day I received an email saying the kart is back in stock and I ordered straight away. Turned out the kart was not in stock after all and I was told that there would be a 3 week wait, but that it would arrive before Christmas. The kart wasn’t shipped until 27/12 and we still have not received it. This was my 9 year old son’s main Christmas present and it’s been a very disappointing experience. The kart could have at least been sent by Express Post, after being delayed for 5 weeks, as I requested twice by email. Very poor customer service

"AVOID THIS COMPANY"

AVOID THIS COMPANY, all good till something is faulty, no-one responds to emails, pre recording when you ring the phone number, says go to live chat,that says were away right now, took my $800 for the hoveroo kart and my kids have no christmas present and i have no money to buy anything else, total SCAMMERS.

"Uncaring and Heartless Customer Service"

Bought 2 Hoverboards for each of my grandchildren for Christmas. The grandson's stopped working after a few hours use. No lights , nothing. Contacted Hoveroo, day after boxing day, by email (as cannot get through by phone) and advised of broken Hoverboard. Automated reply gave useless and completely irrelevant information in regard to a broken Hoverboard. Sent another more terse email and received an immediate reply by "Rennae' (Customer Services) requesting that I do a video showing Hoverboard not working and trying to be "charged". Did all that which showed board would not work and sent video back to Hoveroo via email. Since then my complaint has fallen into a "Black Hole" at Hoveroo. Will not answer further emails requesting what they intend to do about replacing broken Hoverboard and can never get contact via phone as keep referring to best contact is by email for quick response. NOT TRUE. Claim provide 24 hr service for customers but cannot contact anyone or get replies. Meanwhile I have a devastated grandson who had his heart set on a Hoverboard for Christmas and now can only stare at it sitting broken back in the box. What can I keep saying to him when he asks "Pop" when are you going to get my Hoverboard fixed?

"Very helpful company"

Very helpful company, every contact was followed up promptly with satisfactory replies, even though I was the one who changed my mind and altered things. My son loves it and its so much fun that my other child wants one for his birthday so will be purchasing another one once they come back in stock.

"Tried, but failed."

really didn’t want to have to write a negative review but it’s just become too much of a joke.
Firstly all my emails were ignored when I was just trying to ask a product question eventually I just took the risk and ordered a hoverboard but then that colour I paid for was sold.
They offered me a second colour but that sold out too, so eventually we ended up with a colour we do not want.
To compensate, there they threw in a few free things like a bag and some protective wear which was ‘nice’; they also offered a helmet but five weeks later it has not arrived and they have not answered any of my emails. Judging from some of the reviews. I’ve just read now, it looks like I’ll be sending it all back anyway because a lot of them seem faulty. I would recommend buying elsewhere.
I gave them 2 stars because I do appreciate the free gear they sent for the stuff around but my daughter won’t be using this hoverboard without a helmet and it obviously won’t be here by Xmas.

"Quick delivery time!"

I very much appreciate the quick delivery time! I was thoroughly impressed.

"No customer service, no one replies"

The advertising says 2023 hoverboard half price. Then when you go to buy their 2023 hoverboard and it directs you to their 2022 model. I worked out that if you pay $349 instead of $299 apparently you get a 2023 model. My father-in-law emailed them and they replied to him saying sorry the 2023 is out of stock. At the same time I purchased (apparently) the 2023 model not knowing he had received that email. It has been delivered. I had emailed them November 23 asking how do I buy a 2023 model, no reply. After I figured out that if I pay $349 I should get the 2023 model, l bought it however did not receive an email confirmation. On November 30 I email them and said did you get my order? John replies, straight away and says yes we did, it has been shipped. I replied immediately and asked him to 100% confirm I have the 2023 model. No reply, I emailed again December 5, no reply and again this morning December 8, no reply. No one answers their phones at head office, it’s a computerised voice system. Have I been scammed? This is not how a good company operates.

"Quick delivery"

Quick delivery. It's a gift for Christmas so will have to come back and let you know then.

"Not a great experience"

Its been 7 working days now still havent received the 2 hoverboards i bought. Emailed 2 times as to what has happened to my order and still havent had any response as to why my order hasnt been shipped or delayed. Not a great first experience. I thought customer service would have been better than this! 24/7 on their website it said. And the order should have been shipped 24hrs after you buy it. Very very disappointed.
Derek

"My daughter loves her hoverboard"

My daughter loves her hoverboard , she took right to it.