"My experience has been awful"

My experience has been awful. I signed my mother up for care (she has Alzheimers and TRS United Health care supplimental insurance) I was assigned a health care advisor who was to call me within 3 days. This was 3 weeks ago. He never called, and never returned my calls when I left messages. I have called and asked for any care advisor, and am left on hold only to leave a message, or be told that no one is available to answer my call.
7/27 I called and someone who took care of my issues. It should not have taken a negative review and countless calls to get something done that is covered by her insurance.

"Web app (iPhone) does not work well"

Web app (iPhone) does not work well. Login and timesheets have been lost. CareLinx owes me hundreds of dollars for lost timesheets from Feb 9, 2024 to July 2024.

"Carelinx is always there if you have a…"

Carelinx is always there if you have a problem

"Easy to use the site and pays on time.."

Easy to use the site and pays on time..

"Supportive staff and excellent…"

Supportive staff and excellent candidates

"should be allowed to search jobs on…"

should be allowed to search jobs on laptop not kicked to phone.

"I think the workers try but people do…"

I think the workers try but people do no not get back with you within 48 hours as promised. I think the customer service could be friendlier and convey that they care.

"Enjoying my Client"

I enjoy working with my clients it’s a joy to help him

"Easy to use website interface"

Now that I've learned how to navigate the CareLinx website, inputting my time and creating my time reports has become easy.

"Through the process of the application…"

Through the process of the application and timesheet the care team was very responsive and patient.