"Radiator- missing parts"

Ordered quite a few items for my sons new house, waited for a plumber to attend and install radiators to have no bleed valves or fixings in both radiator boxes, kept being told they will send out, then told they are out of stock, offered £20 to buy the missing parts, then no reply, have noticed a few reviews with missing parts, would be dubious ordering from here again.

"Poor after service"

Originally good service, fitter installed washer dryer and left. Washer dryer worked and has been for some time. Then I noticed that the wall behind washer dryer was damp and paint peeling off. This was caused by the washer dryer. I have spoken with appliance direct and said that the fitter has not installed correctly. Appliance Direct don’t want to know. They said I need to speak with Hotpoint direct. Get them to come out first check that the machine is not at fault and then phone them back if the fitting is the issue. I guess if Hotpoint come out and check the machine over they will reinstall it correctly and appliance direct will get out of having to correct their error. Won’t buy from Aopliance Direct again. Not worth it

"Unfortunately my new freezer does not work"

Unfortunately my new freezer didn't work after it arrived, within a few hours of switching on it was defrosted, wasting food inside.
Customer service was very frustrating as was redirected to Bosch, to repeat myself about the issue, as an elderly, disabled and blind lady, this was not helpful. Then told to wait 10 days for an engineer visit, and can't fit my ready meals in current small freezer. After a further call you agreed 7 days wait. Engineer came yesterday and confused it was broken due to has leak. Still waiting for a resolution, don't know when to expect a replacement.

"Ordered an LG washing machine for…"

Ordered an LG washing machine for delivery. Paid the full nearly 60 quid for installation and removal of the old machine.

Driver tried to convince me to disconnect the machine myself. Then was swearing effing and blinding about being on his own for the delivery. Driver then ripped our vinyl floor putting the new machine in, and did not even stay to check the machine was functioning.

Now I have paid all that money for installation and will be out of pocket again to replace a section of my floor! Wish I had not bothered ordering from this company now.

"I am not suggesting this company."

I am not suggesting this company.
I ordered 4 items from them, 3 was delivered and 1 missing. Asking for a refund over 10 days, and noting sorted from them .
Order ID: 52069769 .

"Not impressed by return service"

Not impressed by return service. Cited a 14 day restriction, which I must have missed by a day or 2. I wanted to swap radiator valves for angled variant. Delays over having to send photos of the valves (which are still in their boxes) and no response yet. Ironically, I want to quickly buy the alternative from them but not until they confirm I can swap. NB: I'd just spent £615 on radiators with them!

"Order cancelled twice due to 1 item being out of stock and no communication or resolution"

Ordered 4 kitchen appliances in January, paid and chose a delivery date of 21/2/25. On 8/2/25 we decided to add a radiator to our order and get everything for our new kitchen delivered together, spoke to someone on the phone to arrange this. I was told someone would be in touch 24 hours before to confirm a 2 hour time slot. I didn't receive a call or text so phoned up and was informed it would be the courier that would call. At 21.40 on 20/2/25 I received a text and email saying there was an issue and our order would not be delivered on the 21st and thank you for understanding. I did not understand and called on Friday morning to find the issue was the radiator valve was out of stock! A radiator valve worth £25 was preventing our appliances being delivered. Understandably very annoyed as we would have just cancelled the radiator delivery or bought a valve ourselves. Asked if they would deliver over the weekend after we resolved another valve was suitable but apparently they would not deliver to our postcode over the weekend. I only have Fridays off and cannot work from home. Offered Monday 24th so we both took half day off each to accept delivery. At 9.30pm on 23rd I again had the email saying they could not deliver. We have our kitchen being ripped out this week. I was annoyed the first time but now am more than annoyed. I will be cancelling my order and going back to AO (not the appliances I originally wanted and more expensive) My previous experience with AO is seamless and well informed for delivery. Appliances Direct, your communication falls very short of acceptable and your logistics explanations are not positive for your customers.

"Good customer service when I needed to…"

Good customer service when I needed to change the delivery address.

"Ordered an air conditioning unit in…"

Ordered an air conditioning unit in May. It broke in September and they charged my £350 to even come out and look and said the money would be refunded. It hasn’t happened. Since they have been out the unit hasn’t worked properly.

"Good Experience "

Navigated website easily. Delivery on time. Product installed with no fuss. Would use Appliances Direct in future.