"Outstanding"

Outstanding, especially Meryl who helped address a very minor issue in a surprising way. Delivery folks great too, comms all good. Reccomend.

"Great product"

Great product, great delivery - works and no damage.
Thank you

"The Machine was sold as a referb but is…"

The Machine was sold as a referb but is immaculate and looks brand new. Delivery was early the next morning and the driver was polite and extremely helpful.
We had family arriving the same day to stay the week so only just connected the dryer up and all seems to work brilliantly.

"DO NOT USE THIS COMPANY - use Amazon instead"

DO NOT USE THIS COMPANY - use Amazon instead

We ordered 2 x infrared heating panels after reading lots of good reviews about the product on the Appliances Direct website.
The total cost of the order was £240.
The panels were super light weight - 7kg each and the dimensions were 70 cm x 120 cm.

We tested 1 of the panels for a few hours and it did not give of very much heat (unlike the reviews that were written on the Appliances Direct website) so we decided to return it.

The returns policy says we have to pay for a courier to return it - so far so normal and fair enough.

My wife phoned Appliances Direct and said she wanted to return the order. She was told that it would cost £25 to return it with them. That seemed the easiest option, so we went with that.

When the courier sent by Appliances Direct arrived he said that the return was for only 1 item and would not take the other panel.

When she phoned Appliances Direct, they told her that even if 2 items were arranged to be returned at the same time, it would still cost £25 for each item. This was definitely not explained to us at the time.

I can understand those sort of costs if it were something big like a washing machine etc, but for items that my wife can easily lift with 1 hand - this is a joke.
So 2 days waiting in for a courier (8am to 5pm time slot), at a cost of £50 to return 2 super lightweight panels that originally cost £240.

The same (or even more powerful) items are available on Amazon for a lower price with free returns.

This kind of returns policy and customer service is exactly why Amazon is so successful.

AGAIN - JUST TO REMIND YOU ONCE MORE - DO NOT EVER USE THIS COMPANY - USE AMAZON INSTEAD.

"I would have given a zero star if it…"

I would have given a zero star if it was available

What a absolute shambles of a company I have found my self dealing with
I ordered 4 appliances on the 10th of December 2024 with a value of over £1500 with a promised delivery date of 24 December as these were Xmas gifts for my partner spent over £1500


Received 2 items on 31 December
And that was only after a 45min phone call to a foreign agent
And then had to chase the other 2 as the freezer wasn’t available they postponed my fridge delivery my fridge was sat in a warehouse waiting for a freezer to be available as this company wanted to save on delivery charges

After speaking to customer services for 3 weeks they decided to send out my fridge on the 14th January as they had delayed this due to my freezer being unavailable although it was scheduled to be delivered 24th December

Now after 3 months my freezer is no where to be seen as of today (21/02/2025) they have now told me my freezer is going to be delivered 5th march

This has gone on for 3 months and this so called appliance direct are unable to deliver my freezer I’m almost sure the 5th March date will change as it has since December 24th and all you get is a foreign speaking person who constantly apologised for the INCONVENIENCE “ I’m really sorry I can’t tell you why your order is delayed please bear with us “

My advice is DO NOT ORDER FROM THIS SITE they will take your money and have absolutely no idea of when they will deliver your items

THIS HAS TO BE WORST SERVICE AND ONLINE ORDER SERVICE I HAVE EVER CAME

Will never order from here again

Please guys if you appreciate your money then. AVOID THIS SITE absolutely shambolic

You will never be able to get hold of customer service and if you do you will NOT be able to understand a thing they say apart from IM REALLY SORRY FOR YOUR INCONVENIENCE

"Really fast delivery"

Really fast delivery. Not sure what the item is like yet, waiting for the plaster to dry before putting it up

"DO NOT GO NEAR THIS COMPANY!"

DO NOT GO NEAR THIS COMPANY!
purchased a mini fridge and a russell hobbs fridge freezer, day of delivery the minifridge was delivered with a sratch and the fridge freeezer had an enormous dent in the door and side panel. next day the fridge freeezer was collected and a new one delivered. This one came with a large dent in the front as well as a gash out the side and a large dent on the back panel. Having taken 2 days off work for delivery they said they wouldnt be able to deliver on the weekend as its not what they do. having taken 2 days off work and they wanted a 3rd day taken off to deliver i asked what compensation i would be getting the answer was half the delivery -£15. order canceled and requested a refund. never dealt with a company like this and never will again absolute shambles

"Once they have your money they don’t care"

They do great prices and very often have free installation etc., which is all well and good, but buyer beware, they will sell you anything without actually caring whether or not it suits your needs or you know enough about the machine to make an informed decision.

"No issues very professional"

No issues very professional. Fast delivery and good quality appliances

"Purchased a electriQ Easy-Fit 12000 BTU…"

Purchased a electriQ Easy-Fit 12000 BTU A++ WiFi Smart Wall Mounted Air Conditioner with Heat Pump from these guys, the item itself has been great the air conditioning works perfect and the heater is a god send in the winter,,, my experience with Appliance Direct was also great from start to finish and we will certainly purchase from them again