"Disappointing"

Disappointing. Order placed for 1-2 days delivery service. Recieved delivery notification a week later for 7am to 9pm delivery! After chasing and emailing several times as builders were waiting for the tiles, I was told around 4pm 'The warehouse notified me that there was a breakage during delivery and the order must be resend. This should be delivered by latest Thursday'. Then I was told item is discontinued so the order was cancelled!

"I have order Mono Hex and Gold Tiles…"

I have order Mono Hex and Gold Tiles for a very unique project and I can only recommend the outstanding quality of the products. The customer service was very helpful, in providing information on delivery and also available for me out of office hours.
Will be back soon!!!

"1-2 day delivery - don’t believe it!"

Don’t go off the companies 1-2 day delivery! I’ve waited 1 week and still haven’t received some of my order.
The company answer emails 2-3 days after you send them - if at all, and the phone number has an answering machine which they don’t reply to so is a waste of time.
Nice tiles when they arrive, competitively priced.

"Fantastic company with great selection, prices and service."

I looked high and low for just the right black and white tiles for a bath renovation. Searched dozens of tile companies on the Internet. Fortunately when I landed on Luxury Tiles, I knew immediately I found what I was looking for. They offered a design that was perfect and was not offered anywhere else. Moreover, the tiles were made in Britain. Delivery was fast and they were responsive and helpful in calculating the amount needed. This is a great company with a fantastic selection of curated tiles.

"Great experience !"

I bought gold mosaic tiles for my bathroom and it looks really nice ! And delivery was very quick

"Had a wonderful experience with Luxury Tiles"

Had a wonderful experience with Luxury Tiles. Thank you Adriana for helping me pick the perfect tiles!

"No delivery tracking, no answer"

I ordered a box of tiles on Monday because of the company’s fast delivery. I called on Tuesday to check when the item might be delivered as there is no tracking provided. They told me that once I got an email, the item would be with me the next day (if sent by 1pm) and that I’d get a text message with an hour delivery window.

so, Tuesday afternoon before 1pm I get the email and I tell my tiler the tiles will be delivered Wednesday (time TBC). Wednesday morning comes and no delivery text arrives. In the late afternoon I call LuxuryTiles, they tell me it’ll be Thursday delivery with an hour delivery window given. I tell the filer to go home and come back tomorrow (but I’m paying for his time).

It’s Thursday, there’s no delivery, no text message, no tracking info in my account. I have called LuxuryTiles 5 times, no answer. My tiler is here and I have no idea what to tell him.

Save yourself the time and stress and go to another company for your tiles.

"Pictures Do NOT Match Description"

Ordered a sample based on the photo on the website. Paid a lot to get it delivered only for it to not match the picture. Owner did not accept complaint as the description on the website is correct for the tile delivered - but the picture is for another tile. No end of back and forth asking for the tile in the picture but refuse to accept there is an error despite other retailers selling the same tile with the same description. I'll just buy them from there - shame - as have a big order.

"Purchased tiles for 3 bathrooms"

Purchased tiles for 3 bathrooms, tiles arrived on time and great service fr start to finish.

Highly recommend

"Excellent customer service from Chris"

Excellent customer service from Chris, ordered my floor and walls tiles for my bathroom highly recommend got them sent to Dubai and everything came perfectly fine