" Salisbury Store -very helpful staff"

Your staff member LUCY at the Salisbury store was so helpful following an issue we had with my granddaughters school shoes. Between her and the store manager they dealt with the problem with patience, care and we wanted to say thank you! Mrs B

"I was served by Ellie at their Lincoln…"

I was served by Ellie at their Lincoln store. She had lovely customer service skills and assisted me to pick correct fitting shoes.
She is a credit to Clarks.

"Buenas Tardes Señores de Clark"

Esta es mi primera experiencia de este tipo. Gracias Clark por su perfecta explicación de mi pedido. El trato de la persona que me ha atendido es insuperable.
Seguro que no soy la única persona que les agradece su calidad de atención. Espero seguir disfrutando de sus estupendos zapatos.
Un Saludo cordial.

"The superb advice and assistance of…"

The superb advice and assistance of Maria in the Southampton store is worthy of congratulations. She helped my disabled husband find shoes that were the correct fit, were easy for him to manage and as importantly were easy for me to assist him with. She was cheerful, knowledgeable and there was no sense that she was pushing for a sale. She is worth the 5 stars.

"Jess (Hereford branch) was absolutely…"

Jess (Hereford branch) was absolutely brilliant when I went in with my two little ones today. Super helpful, friendly and made the whole process really easy and actually enjoyable for us all! Really recommend and a big thanks to her!

"Angelo was so helpful"

Angelo was so helpful. Feet measured and shoes/ trainers selected and fitted. A positive experience - and shoes look great!

"Nina is great and super helpful"

Nina is great and super helpful, good shopping experience

"Served by Alina at Stockton Heath "

Served by Alina at Stockton Heath . She was extremely friendly and helpful. Helped me to choose my sandals for holiday. Very efficient and professional. Thank you for your help

"Utterly useless customer care service "

I bought a pair of shoes for £72 a few months ago from Hereford Clarks. There were few scratches on the shoe to start with and the lady said that they'll go away with polish and asked me to bring them back if not. I wore it for a month very sparingly to find loads of scratches/marks and when I went to the lady again she was like I have been scrubbing my shoe and had been dragging it on the floor! Raised a complaint and the response was quite disappointing. I've been buying shoes for like 7 years from Clarks and I'd never buy again, you could see the very poor quality of their products now and can see the deterioration of their customer service. They used to sell good products, it's now just pricey with an old good name attached to it. Never buy with them, go for better products like Dune London.

"Got served straight away"

Got served straight away. Getting my Granddaughters feet measured.
Competent assistance and very friendly. Wasn't pressured into buying.
Good price and excellent service .