"My query was resolved quickly"

My query was resolved quickly, efficiently and with a friendly manner. The lady I dealt with was very pleasant and helpful.

"Confusing accounts and messages"

You keep referring to me as Patricia but my name is Frank. This has happened numerous times. Also the quarterly accounts have inconsistencies compared with emails reminding me when payments will be debited. The amounts differ and the explanations I've been given don't make sense.

"Anthony was extremely helpful and…"

Anthony was extremely helpful and provided amazing guidance in regard to what energy plan I should be on. I appreciated his assistance so much and he made everything extremely clear.

"Very smooth communication"

Very smooth communication to process for the refund, clear explanation the expectation and timeline

"Refund"

I was advised of a refund due on a closed account. I found the online process to direct how my refund was repaid straightforward and easy, and the response to and processing of my request was immediate.

"Your consultant Daniel was without a doubt the best. He answered my questions & looked at my origin plan & straight away put me on a better more affordable plan. He was very polite & helpful. "

Your consultant Daniel was the best

"Prompt response,good service."

Prompt response,good service.
save my time an money.

"Hewas very polite and helpful"

Hewas very polite and helpful

"PERSONAL SERVICE"

Daniel J was absolutely fabulous to deal with. He offered advice, was very friendly, and answered any questions I had with ease. A real pleasure to deal with him. Thanks heaps, Daniel for organising my request.

"All good and perfect."

All good and perfect.