"Dishonest, Overcharge and 40-50 broken items"

Like Adam - May 5 2022 we were moving from Seattle.
We were going to OK and our belongings were to be transferred in CA. We also had the Russian.
We were originally quoted base on 1001 cu ft. They suggested to up it to 1101cu ft get the better rate.
Again told that the cube would be verified on loading and in CA . LOL. The packers and movers were day laborers. When everything was loaded they tried to say that it was 1400 cu ft. Because it was loosely packed you could not calculate the cube. When I said that we were quoted based on 1101cu ft he said OK how about 1251cu ft. Again it would be verified in CA. LOL. The items were moved into a storage unit. Based on the dimensions of the unit and the space taken up we were over charged by about 150 cu ft.
I sent pictures to UNVL and they would not accept them as they said that they could not confirm them and had not taken them. The pictures were actually taken by the storage unit manager. I wrote to the BBB but that made no difference. Calls to the office and emails to the owners were not responded to.
The packing was horrendous. We had over 40 pieces of china etc that were broken. A lot in multiple pieces.
Furniture items were scratched, broken or lost.
If you do not want to get ripped off and value your belongings do not use them.

"All three moving guys wore masks the…"

All three moving guys wore masks the whole time they were on the job. Thanks, Daniels & Team; we will use you in the future for any other moves!!!

"Fantastic job!"

Nick and Carey were fantastic, speedy and hardworking. Would recommend using them! We had to dump a bunch of old furniture too. They left it without a problem and kept it organized away from the stuff we were moving.

"Well done"

We hired United Nation Van Lines based on recommendations from several of our friends in NJ. This company has been making a mark for itself there by slowly pleasing the market, one satisfied customer at a time. Their work and professionalism are simply perfect. You can always get a straight answer out of them to any query, and without any delay. We found that out right at the start when we first called to get a quote. The sales manager was very helpful and took the time and effort to help us out. That was basically the main reason we shortlisted them. However, he was not the only one - the customer service operators were just as helpful and friendly. 5 stars from us.

"King movers"

I was initially not sold on United Nation Van Lines – their prices seemed high for a company that, on the surface, seemed to be providing the same service as many other moving companies. However, now that I have used them once, it’s clear that they are far superior to the average moving company. For one, they are very particular about ensuring that the price that they charge does not surprise the customer. All their costs and fees are there on the contract, and they will explain everything you ask in layman’s terms so there is no confusion. They also make sure that they are always on time whether it is at pickup or delivery. My mind has been changed – United Nation Van Lines should be your choice, too.

"Efficient!"

A very professional working crew, fully deserving of a great review. United Nation Van Lines handled our home move between NY and GA. They were hired last year by my sister and we chose them for our move because we saw them working so hard then. They were just as good working on our home, arriving early for the job and finishing within the time they had said they would. The packing boxes they used were good quality, rigid enough for the job but not heavy. I was happy to see that they still took a lot of care in loading and unloading our things. Overall, the job was very well handled by a team that was obviously very good at their job. 5 stars.

"Professional movers!"

Moving is a pain in the neck and you need good professional movers to shoulder the burden if you want to retain your sanity. We have been choosing United Nation Van Lines for our moves for the past few years precisely because they can handle major moving jobs in a responsible, transparent and reliable way. The move was not very complicated, just moving some of our old things out of our 3 floor home into storage in FL. The most complicated part was moving the bigger things down the stairs, something that the movers handled with seeming ease. I should add that the cost was slightly higher than I would have thought. Still, I would hire them again because they always do such a thorough job.

"Very nice"

William and Gregg were very professional, fast, friendly, and ensured everything was wrapped and secure. The whole move only took a few hours (2br/1bath). I had a fantastic experience overall.

"I would give 0 stars if possible"

I would give 0 stars if possible. (or less)

The single worst experience dealing with any company in my life.

The estimation practice they use to give you a quote is a bait and switch. We itemized everything we owned and then the final bill was almost double what they quoted.

The packing crew arrived at 3PM. (they said they were double booked for the following day - NOT MY PROBLEM) Then they refused to leave until they were finished. Which didn't happen UNTIL 3:30AM!!! Despite paying for a full pack service, I had to spend hours helping pack and disassemble furniture just to get them out of the house. They also forgot several items and left them behind. This is lost property.

When I complained to the main office about this experience, the staff there was rude, argumentative, insulting and accusatory. I am beyond disgusted with this place! They literally do not care how badly the treat you.

It gets worse.

After weeks of arguing over the phone, and seeking legal guidance, we had no choice put to pay whatever exorbitant amount they asked for. On move-in day, a single worker arrived (with his girlfriend who was not an employee, that I know of?). He shared a few stories about how the guy who had handled our packing (a Russian, I won't use his name here) usually does a terrible job and has some real horror stories about how he mistreats people. This unpacker guy was nice enough, but... after unloading the truck, he put together 2 pieces of furniture and then said "I'm leaving." No argument, no further comment, he just left. With virtually no unpacking done, and barely any furniture assembled. All services we paid for.

It gets even worse.

Thousands of dollars of our items were broken or lost in the move. Entire boxes never arrived. Computer monitor was broken, boxes were packed with loose items like books and metal storage racks. Lots of damaged furniture. Giant boxes were only half-filled (meaning we paid for footage we didn't even use). To this day, we are still slowly going through the claims process.

The kicker is, as of today, there is a warning on the BBB website for this place as there have been many complaints. I even found a website out there dedicated to how bad this place is! (unitednationvanlinessucks.wordpress)

If only that stuff had existed when we were shopping for movers. DO NO USE THIS COMPANY!!!!

"DO NOT USE - PRICE GOUGING, MISMANAGEMENT, DECEPTION, POOR TIMELINESS, UNFULFILLED SERVICES"

DO NOT USE - PRICE GOUGING, MISMANAGEMENT, DECEPTION, POOR TIMELINESS, UNFULFILLED SERVICES

Using them for our out-of-state move from Seattle to San Francisco was one of the worst experiences of my life. I kept a detailed list of all our grievances regarding the move that spans many pages. I'll try my best to summarize here:
• The original quote that they "reel you in on" is predatory — we ended up having to pay thousands above the estimate (despite, ironically, ending up moving fewer items than were listed in our 800 sq ft estimate)
• There were constant delays on their end with poor/little communication
• When the mover finally showed up, the first thing he did was to attempt to change our estimate from 800 to 1200 sq ft — adding an extra $2000. This is despite the fact that when we spoke with two other folks from United Nation Van Lines (the salesperson and the QC person), they said our item list would easily fit in 800 sq ft — the QC person even suggested we had room for more! We ended up being coerced to negotiate it to 1000 sq ft — adding an extra $1000. Our mover said we could dispute this after the move was finished (spoiler alert: we couldn't).
• Rather than actually measuring the space our stuff took up in the truck, the mover pulled out a calculator and showed me a number: 983 sq ft. When I was skeptical about the number and asked for him to measure, he acted in a rush and said that we would remeasure once our stuff was in San Francisco (spoiler alert: he didn't and we were forced to pay).
• Our mover lied about when he would arrive at the destination. After missing the first arrival date (without proper communication), he actually called to tell us he would show up the next morning. He didn't show up. The next day, someone else from United Nation Van Lines called to tell us that our stuff is arriving the following day — a day we had warned the them ahead of time would not work (our new apartment had a strict rule that two tenants could not move in on the same day). They said if we couldn't do that day, we would be charged upwards of another thousand dollars. Their(!) mismanagement and poor timeliness would be the reason why we(!) had to pay.
• One might think: maybe they had a reasonable excuse for these delays? Well, I actually packed up some Apple Airtags in my moving boxes to track where my stuff was. I noticed that one of the delays, which the company did provide a reason for, was a "pitstop" at a CASINO (!!!) for more than 6 hours. This casino was not right off the driving route — it was 12 miles away from the 5 freeway.
• When my mover finally showed up, he came alone in the same truck that he picked up our stuff in. They added an additional $650 fee for a shuttle service in SF because they said that truck would be too big to drive in San Francisco — apparently there were rules against large trucks. However, we didn't get a shuttle, the truck that arrived was the same license plate! So the truck we didn't get charged for in Seattle, we got charged for in SF.
• Because he showed up alone, I, the one paying for movers to move my stuff, had to help carry our heavy items. My back did not feel great the next day... Additionally, our bed frame did not fit in the elevator and he said he didn't have the tools to disassemble it. Rather than helping us figure what to do, he hastily got us to sign the form agreeing that our stuff was received and bolted out. He didn't even unpack a single thing for us — he left it all wrapped in moving blankets and fled.
• As he was leaving, we asked about remeasuring as he had promised. His response: "Deal with the company! I am just the driver! Deal with the company!"
• We tried to deal with the company. Every time we try to speak with them about these issues, it is frustrating, stressful, and hopeless. The claims site they pointed us to does not handle claims of our nature — only claims citing damage. When we tried to speak with a manager about our case, they would not give us a number and said that they would call us. They never did.

PLEASE DO YOURSELF A FAVOR AND AVOID!