"Good sound quality, poor build quality"

Good sound quality, but didn't even last a year without 1 side stopping working. Not worth getting unless on sale.

"Dangerous Fault & Ignored Emails"

Wireless module developed a fault causing the battery to swell. Obviously dangerous to use. Emailed to query re warranty and was ignored. Brought a replacement module out of desperation and it never turned up (stuck with Evri). No response from customer services, only recourse was to dispute transaction through the bank. Will go elsewhere..

"Customer service is awful - still waiting for refund on return 3 weeks later"

The customer service is extremely slow! I requested to return my sleepphones within the returns period, as they were painful on my ears when sleeping on my side. It took 2 weeks for someone to reply to my email and send the returns address. I returned the sleepphones by 48 hour tracked delivery on 23rd September and still haven't received any notification of receiving my return and I still haven't received a refund. I bought this item on 20th August, so it's almost been 2 months that I have been out of pocket. I'm wondering if I will ever receive it, it's a lot of money to be waiting on!

"Dropped in toilet and kept on working"

OK, I don't usually write reviews, but I want people to know that I dropped my SleepPhone in the toilet.

I can't recommend you try this.

I want people to know that, after I dried it, it worked fine.

"Abismal Experience All-round. Laughable Really."

No refund given.
I write this 2 weeks after having my return signed for and marked delivered at their return address confirmed by royal mail. With the staff giving no update on the progress of my refund and when it will be sent to my account. The support team is utterly useless leaving days between replying to emails and being moderately helpful at best when they did reply.

As for the product itself:
- the speaker quality is quiet, muffled and a tinny sound signature thats sure to make those £10 apple earphones sound 10x better than the sleephones next time you put them in.
- there is practially no bass
- headband internal quality is lackluster and feels like it was thrown together by a 5 year old.
- you have to manually move the speakers into the correct position everytime you put them on or if you wake up in the night, and its practically impossible to get them into the right position half the time.
- the packaging and unboxing experience is terrible, its as if they threw the bare minimum effort into design and packaging aesthetics.
- the product IS NOT WORTH £80
- just buy some normal earbuds with a low side profile
apples stock earphones work just fine to sleep in for me.

Terrible company. Terrible product.

*Update: They refunded my purchase 24hrs after this review was posted.* Interpret that how you want.

"Disappointing Quality, Not Worth the Investment"

How this was recommended by a major magazine, I'll never know. I purchased the Sleep Phone hoping for a comfortable and reliable solution to listen to music or white noise while falling asleep. However, my experience with this product has been overwhelmingly negative.

Firstly, the speakers didn't last long, requiring replacement sooner than expected. This was already a hassle, but then the device stopped charging altogether, rendering it completely useless.

Overall, the Sleep Phone proved to be a waste of money. The low quality and lack of durability make it difficult to recommend, especially when there are similar products available at a fraction of the price. Save your money and invest in a more reliable option.

"Perfect if you have insomnia"

I’ve had the ‘effortless’ version for over a year. The ‘effortless' charging really is easy. I’ve tried a number of other solutions but the sleepphones were the most comfortable and have little or no sound leakage (important if you have a significant other in the bed with you). The bluetooth works every time, unlike my many other finicky bluetooth devices. I still have some insomnia but I don’t fear it anymore, I can just tune into some yoga nidra or meditation app and all is well.

"Only worked for a year"

The headband style sleepphones are really great if you are a side sleeper. I found them very comfortable although every time I put the headband on I have to push the speakers around in the fabric for a while to get them to sit in the right place. They are not tethered in any way within the headband. I have had no trouble with bluetooth pairing or recharging them.
The reason I am giving them a two star review is that after about a year of use they now produce various buzzes, whines, and hums through the speakers making them useless. This is not acceptable for a product that is priced as though it is a premium product. I have now purchased a similar headband from another company which has cost about a quarter of what I paid for these and works just the same.

"Not worth the money"

Sleepphones are significantly more expensive than other similar products on the market, but over all I'm not sure it's worth paying out.

The battery pack is a very bulky unit that sits at the back of your head and digs in. Other models which are 80% cheaper have a smaller and more compact unit that sits at the front of the headband, and this aspect is far superior than anything sleepphones are currently producing.

The headphones themselves are undoubtedly slimmer than anything else I have seen, but they move frequently within the fabric and have to be repositioned every evening.

Overall, at around the £100, I'd expect better design. It seems like a good idea, but greed has perhaps gotten in the way of good design. I wouldn't buy again or recommend, unless the price point came down by at least 60%.

"Great product when it works. Customer service not so great"

I have used the wired sleep phones for years and loved them, so I decided to try a pair of the wireless ones. Although they are comfortable, they stop working every few days. When I called the company about the problem a couple of months ago, they told me to unplug the unit and let the battery drain. This process takes 3-4 days, during which the headphones aren't usable. Once I recharge them after the drain, they do start working again. However. The process has to be repeated every few days. It's very exasperating. This is a terrible product for the expense and the customer service solution, is lame. I recommend staying with the wired version, even though it isn't as comfortable dealing with the cord. At least it works consistently.