"Where is my order?!!!"

UPDATE: like others on here, have had an email back to say they’ve now ceased trading and to email an insolvency firm, which I’ve done, but that’s now bounced back 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️ really feel your pain everybody x

Where is my order?!!!!
Placed it on 23rd May, updated a few times about delayed shipments etc, was told it would be delivered by 14th August, and still absolutely nothing!!! I’m so angry with myself for spending £500 with you, cannot afford to waste money like this.
I need that sofa delivering asap, or I will report and take it further to get my money back 😡

"Very poor delivery time"

Very poor delivery time. Ordered in April and it’s now the end of August. This set was ordered for the summer and it’s now autumn !!

"Told item would not be delivered"

Told item would not be delivered - no reason given, and to contact Out & Out who do not respond via email or telephone.

"DO NOT USE THIS COMPANY"

Terrible experience - Avoid at all costs!
I paid for a product from this company and never received it. It's been weeks since my order, and I've had zero communication from them. I've tried emailing multiple times and calling their customer service line, but they're completely unresponsive. No answers, no explanations, nothing.
This company gladly took my money but failed to deliver on their end of the deal. Their lack of communication and unwillingness to address the issue is absolutely unacceptable. I'm left feeling scammed and frustrated.
Save yourself the headache and don't do business with them. There are plenty of reputable companies out there that actually care about their customers and fulfill their orders. This is not one of them.
I would give zero stars if I could. Steer clear!

"Do not use this company"

I ordered garden furniture from this company is April 2024 for pre order to be delivered June. I then received an email saying delayed until August 2024 so I asked for a refund I was told refund would take 10-15 days to reach my bank so should have been actioned by 18th July but nothing. Numerous phone calls and emails promising refund and now surprise surprise they have gone bust and still not got my money back.

"I ordered the Palma corner sofa in may"

I ordered the Palma corner sofa in may, kept saying it’s going to be delivered July then the same in August still not come, now they have gone into ceased trading. Tried to Email them not answering back. I paid mine with Klarna so I’m hoping that they will help me get my money back

"Ordered the Kingston lounge set from…"

Ordered the Kingston lounge set from Out and Out in the beginning of April was supposed to be delivered beginning of June was finally delivered August 8th furniture was damaged so didn't accept it on the advice of the courier, have emailed numerous times since with no response

"AWFUL"

Pre-ordered Stockholm garden set in May and estimated delivery for June. Didn’t end up getting confirmed delivery date until July, was due on July 25th. The morning of delivery I received a text saying that the order had not made it to the depot in time for delivery that day and they would reschedule within 24-48 hours. After not hearing anything, I contacted the courier who basically insinuated that they had lost our order. After many back and forth messages, the company got in contact and stated that the courier had our order and we would receive it this week. After hearing nothing, I contacted both the courier and the company to find out they are no longer trading and the courier has no idea about our order. They still have our money though.