"Friendly and efficient service"

I had an issue in that my hot water wasn’t working. Spoke to a very helpful lady in the customer care team who arranged for someone to come out on the same day. Dave arrived promptly, sorted the issue within minutes (without making me feel daft for my lack of plumbing knowledge) and completed a service which was due, as well as checking my radiators didn’t need bleeding. Really reassuring as someone living alone to know that there are friendly, reliable services such as PRS around. Wouldn’t hesitate to use them again.

"Dodgy company went into liquidation…"

Dodgy company went into liquidation ,ate my boiler service ,lying against terms and conditions . untrustworthy company not fulfilled

"Great Service"

Great Service. Quick turnaround . Great service from customer care team Lyndsey and Jess. Boiler fitted in 2 days. Great value. I was very impressed with the process from start to finish. I love my new boiler.It made my extension project a bit less stressful.

"Removal of back boiler"

Had a baxi back boiler removed and a new combi boiler fitted over 3 days. Very professional company, great office staff that let me know what was going on. Gary the plumber was exceptional,can not speak highly enough about him, house was left clean and tidy every day. I would definitely use or recommend again.

"vailant boiler replacement for local…"

vailant boiler replacement for local authority. Client was happy with the work unde-take and reports that the office staff were polite and kept to their word. Would'nt hesitate to use again.

"Difficult dealing with admin but okay in the end…"

The engineer was very knowledgeable and gave full details of what was involved and gave the cost on the spot. For that read ran we were impressed and decided to chose the company over three others although the cost was similar apart from British Gas who were £1,000 more for the same installation. The time between acceptance and installation was prolonged because of very poor administration particularly because of one person and we became concerned. Eventually we agreed an installation date and Lewis who carried out the work was professional, polite.and generally a pleasant man who worked very hard to complete in two days with the least possible disruption. The system seems to be working during the two weeks of installation.
Jess who dealt with our queries regarding documentation after installation was very helpful and what she didn’t know so endeavoured to find out. Good to know someone was on the ball.

"First class experience start to finish"

First class experience start to finish. I contacted PRS after searching for a new Worcester Bosch boiler because my old one was 20 years old. I was worried about the 2025 proposed changes to installation of gas-fired boilers so decided that this was the time to prepare. My first contact was through Lynsey who arranged for a inspector to come out, measure up and advise. This was Patrick who was very knowledgeable and extremely helpful, explaining the pros and cons of conventional against combi. As it turned out, my poor water supply meant going with the conventional replacement. Up and until this point, I hadn't really decided to commit, and in the normal course of events would have 'shopped around' for quotes, but such was the professionalism displayed I decided to go with the quote which I felt was fair. The new boiler was fitted by Gary and I can't speak highly enough of his work - very tidy, concientious and friendly. As mentioned, a First Class job, start to finish

"Very professional company."

We recently had a new boiler fitted by prs plumbing solutions & the fitter Gary was very efficient & tidy worker. He was a very pleasant & helpful young man & made a very good job of the alterations that were needed to fit the boiler.
Would definitely recommend this company. Everyone involve from first quote to fitting & final payment were courteous & helpful.
Thank you

"PRS plumbing came to fit our new boiler…"

PRS plumbing came to fit our new boiler on Monday, after agreement on the Friday, so were super fast, and on the day the engineer was very helpful, hardworking and solution focused. The boiler is working well and I can't fault the quality or the professionalism of this company. He checked all radiators were working efficiently afterwards, and all clearing up was done to a very high standard. Great job and totally hassle free : ) Steph, Whitstable

"I was desperate for a boiler…"

I was desperate for a boiler replacement and I spoke to Lyndsey in the office who understood my situation and agreed to send someone around to quote … needless to say everything was agreed boiler fitted a few days later … all good … I had an issue not understanding the controls I rang to complain and straight away a engineer visited and explained what I was doing wrong.. no hassle.. all good 👍