"GAP renew my faith in them - top notch service"

EDIT: While I am leaving my initial 1 star review below, I have now revised the review based on the level of service received since. Engineer was onsite Tuesday morning and fixed the issue within minutes. Was incredibly polite and apologetic as GAP had had the necessity to isolate their service engineers due to COVID. The Sales Director also called in to make sure everything was done to our satisfaction and also apologised profusely for the lack of communication and promised that a new system was now in place to stop this happening in the future.

So, once again, I can wholeheartedly say that GAP have adressed the issue I had - both with the door, and with their communications - and will likely invite them to quote when we consider replacing our windows.
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Terrible lack of communication from GAP following an email I sent regarding our Ultion lock not operating as it should following a service call to fit missing hinge pins to our Solidor front door - yes, missing hinge pins. quite important for a supposedly high-security door.
Got an initial response "our service engineer is currently self-isolating...service call has been raised...will contact you".
3 weeks later and nothing.
So now the door doesn't latch properly - GAP don't seem interested as they've had our money.
After this I'll be in touch with Solidor and Ultion to advise them how their stockist/distributor operates.

"Replacement front door"

Went back to GAP after quality issues with a front door fitted a few years ago. A replacement door was arranged by them from the supplier and fitted at no cost. Whole thing handled very efficiently and professionally by Lisa in the office, even under lockdown situation.

"Choose GAP!"

This is the first time I have used GAP home improvements and they fully deserve this 5* review.
I decided that I wanted 3 external Solidor's to be installed. I designed my installation on Solidor's web site - then my design was automatically routed to GAP home improvements as the local approved installer.
Nick was very knowledgeable and helped to refine the design and draw up the contract. Barry quickly followed up with the detailed survey. Claire and Lisa kept me up to date with the order progress and realistic installation date during these COVID times. Stuart has just finished the installation over 2 days which was done to a high quality level - it was very refreshing to have such an experienced, clean, tidy and polite tradesman working at my house.
I am completely happy with the Solidor product and the service given by GAP home improvements. It is very refreshing when the process and result is trouble free and high quality!

"Excellent service and quality throughout."

GAP has carried out five separate projects for us over the past couple of years spread over both of our properties and each one has been perfectly executed. The products are very high quality and the installation teams are extremely polite and professional, tidying up at the end of each day and leaving no mess behind. The fit and finish of all the work is first class and we'd have no hesitation in recommending them. The fact we keep going back to them tells you all you need to know.

"New front door"

Not the cheapest of the quotes we got, but I am so happy with the result.
It looks great and is a really beautiful door.
Even though I had to chase the surveyor once still worth 5 stars.

"Professional. Recommended"

Very pleased with the job. GAP fitted bifold doors and a window into our garage conversion. The workmen were polite and well organised. The workmen made sure it looked exactly as we expected and that we were happy throughout the process. Recommended.

"First class service and products"

We had our windows and doors replaced by GAP. When we visited their comprehensive site in Roxton, we were greeted by of their sales Managers, Wayne Herbert. He immediately put us at ease with his warm friendly, personable approach. He listened to our needs before tailoring his presentation. We had spoken to a few other companies, wish we had gone there first. He talked through our options, gave us advice, but left the final decision to us, no fear close, or hard sell. The work started on time, the two fitters (Kieran and Callum) were brilliant. Professional, very friendly, a credit to their company. At the end of everyday, they cleaned up everything, and left the place as they found it. Pricing was competitive, quality excellent. Would recommend thoroughly.

"Single storey extension"

Employed GAP back in June to build a single store extension to kitchen plus replace all windows in property and two sets of Bi folds.

Windows done in September without a hitch.
Start date for Extension was agreed for mid October but as with everything due to COVID was delayed a little.
However the quality of the work and those carrying it out was exemplary.
Paul Temple and his team were a pleasure to deal with, great communication quality of workmanship beyond question and project completed in 5 weeks ahead of schedule .
Also Stuart and team for the skylight and Bifold installation again excellent.

Given the high levels of demand and supply chain issues that are affecting us all, GAP did an excellent job and both their own builders and the sub contractors for things such as electrics and plastering were of a high standard .

Pleased I went with GAP and recommend them highly

"New consservatory"

We had an existing conservatory on the side of the house: the brick base was sound, but the superstructure was all glass and wood, some of the wood in poor condition, thin double-glazing, some panels having moisture in the void. It was too hot in summer and too cold in winter. We approached several companies with a view to replacement. GAP offered what we though was the most attractive replacement. It was also the most expensive, but the company was flexible and after a little negotiation we came to a solution that suited both parties.
GAP removed the entire superstructure and rebuilt the conservatory on the existing base wall, with UPVC double-glazed panels all round. They also installed a solid ‘warm roof’, the benefit of which we have already noticed, and fitted lighting in it. The work took the best part of two weeks, but was done to the agreed schedule, one that fitted in with our autumn holiday to boot. All the contractors turned up on the days appointed.

I have no hesitation is saying GAP is a company worth using.

"Finest doors and windows that money can buy."

We picked GAP for our biggest project since moving here 36 years ago because they are a local family run firm. No rushing around cutting corners to get to the next job because everyone is paid a weekly wage. Best decision we ever made. Top quality doors, windows, glass etc. Attention to detail second to none. Top quality workmanship. And the fitters were the nicest bunch of guys you could possibly meet.They did get through an incredible amount of tea, coffee and custard creams though! Could not possibly rate this Company and the work they do any more highly. Simply the best.