"Amazing job thank you so much"

I have just had a full refurb and extension completed by central London lofts in Dartford

My house was very rundown and this was desperately needed

I have nothing but praise for all the team that have done such a good job meeting thevtime schedule and most importantly the budget !!

I am considering buying a new property later in the year to put a loft extension on and if I do I will definitely be getting central London to do it for me

Central London are a big company but Renatas always made the time to answer my calls and questions and reassure me and my partner

"I wouldn't recommend them to anyone."

Pretty terrible experience with these guys. Our project manager was awful, we had pretty much everything go wrong that could go wrong. Now almost a year on and still suffering leaks. Also they put in a new boiler for us but the condensation pipe is over a gas line and our boiler service person has advised that it will corrode the gas pipe and is extremely dangerous. We have been going around in circles with their support team for months trying to get everything resolve. They just pop a bit of cement on the roof every time they come by for the leaks which seems to have little to no impact.

After posting this review I've received an email from the director of the company.

"Please remove review otherwise I will cancel your warranty."

This is the service you can expect.

"Amazing loft conversion!"

Central London Lofts has just finished my new loft. Renatas and the team have beaten my expectations and have smashed it. Renatas always answered my emails and phone calls. The builders were very polite and clean, leaving the house immaculate . I am very surprised as they said it would take 10 weeks but completed it by 8 weeks. I would definitely recommend Central London Lofts to family and friends. Thank you!

"Recommend, but with reservations"

Had this review been written during the first couple of weeks of the project it would have been overwhelmingly positive. However, in the end our experience was a rather mixed one.

We had a very good team of builders onsite - once they started, they were courteous, considerate and efficient. Things progressed much more quickly than we expected.

However I think the speed at which the project was moving meant (in hindsight) that details I would rather have had talked over were assumed and decided for us. For example, the finish on the loft from the outside (white facias + tiling that isn't what we originally asked for, and doesn't quite blend into the existing surround) is really not what I wanted but there simply wasn't an opportunity to discuss this with the PM.

While most of the contracted tradesmen were very good (especially the electrician, John) we had significant problems with the plumber (already noted to Renatas).

In the end the work was completed to a satisfactory standard, but not without considerable effort on my part to ensure that all the loose ends had been tied up, after CLL experienced staff related problems (which we were not made aware of but had to chase to find out about when the project seemed to stall).

Overall, I'd recommend (and am aware that my recommendation has already helped bring in more custom!) but would say keep communicating and remain vigilant about anything that is important to you.

"Excellent service"

I would recommend that you don't hire an architect before calling Central London Loft. Huw is an excellent salesman with an exceptional knowledge of building regulations that will help you maximise the space in your loft; they will provide the drawings, I mean the architect. I regret paying the architect before Huw visited my house. The project manager (Gee)is a good listener and would consult with you all the time ,the builders( John, Mark and Alex) were very hard-working , polite and most of all tidy. Within 6 weeks my loft was done. The space is excellent. THANK YOU to you all and Thank you Central London Loft

"Dormer Loft conversion completed by…"

Dormer Loft conversion completed by Central London Loft.


The experience with this company from start to completion was excellent and very professional, the project manager Barry and his team were very helpful and trustworthy. We had to move out for two weeks, whilst workmen lowered ceiling. They even collected deliveries for us. Barry kept us updated and ensured work was on schedule, any issues arising was dealt with speedily by Barry.
The loft was completed ahead of time.
Everything went smoothly.
I am very happy with my new loft space. I would highly recommend CLL and their team of workers, very polite and hardworking. Very good company, administration staff were always available to assist if needed.

"Central London Lofts - Loft conversion and bathroom. Very happy."

We used Central London Lofts for our loft conversion and to refit our bathroom. We got quotes from 10 other builders before starting and while not the very cheapest Central London Lofts gave a very reasonable quote. I was impressed by their professionalism, the clarity around what was included and how the work would progress and therefore trusted them. I was not let down. I had Barry assigned as our project manger who was ace. He was very contactable, made regular visits and always quick to respond. There were some issues along the way, as you would expect from any project, and I was happy with how Barry dealt with them, always ensuring that we would get to the final look and feel we wanted. Overall we now have a wonderful loft room and two fantastic bathrooms. Thank you Central London Lofts!

"We would recommend Central London Loft"

We used Central London lofts and on the whole were very happy with them. The good points:
- had the same team throughout so we had consistency and commitment to doing a good quality job. The team we had were proactive in raising/ discussing problems and didn't make any 'silly' mistakes as a consequence.
- they were respectful of our space, very hard working and reliable
- responsive when it came to fixing problems (that of course inevitably arise during any building project) and although there were extras (you should budget 15% contingency) they also didn't charge for small extras/ changes
- they wanted us to be happy and to have a great loft
- went the extra mile - for example we really wanted some complicated fret work reproduced on the new stair case and although they couldn't promise it they did in the end get it sorted

Things to watch out for:
- with benefit of hindsight i would have got our own architect and plans drawn up. I wasn't impressed with their architect who didn't seem to provide any value added, was extremely difficult to communicate with and it turned out didn't get the drawings right; and some of the problems we had getting planning application through could have been resolved by using someone more professional and with more local knowledge.
- one of the reasons our loft went well was because, due to my husband and my work pattern, we were at home nearly all the time. This meant that we could keep a close eye on things and they could ask questions/ resolve problems on the spot. I'd recommend planning time in to have these daily conversations if possible
- there were some issues with tiling and plumbing which weren't as high quality as I'd have expected. But having said that they were dealt with in the right way
- i think that we were more realistic about timings than the project manager was, so when things took longer we weren't surprised or too annoyed (you need to accept its a 3-4 month process)
- Its good to go over the details of the project even if you worry that you are coming across like a bit of a control freak: if you communicate regularly, ask questions and don't assume anything you can head problems off before they happen. For example we had assumed that they would use black fascias but they used white ones (although they did replace them for free).
- Talk about the schedule of payment right at the beginning and if you are unhappy negotiate something different. The payment schedule doesn't actually align with the amount of time the loft takes so we ended up feeling like we were paying out a lot disproportionately to how much work still had to be completed. This made us nervous, although in the end they did an excellent job and there was in fact very little snagging.

Having had different builders over the years, i'd say that we had a very good experience with Central London Lofts (let's face it, living through building work is never going to be pleasant); We love our new loft and its a real addition to our home. So happy to recommend them.

"I recently underwent a loft conversion…"

I recently underwent a loft conversion with Central London Lofts and have decided to give it 5 stars because I've ended up with a beautiful big bedroom and extra bathroom. The project took longer than I expected and went a bit over budget, but it seems this is pretty standard for building work! Ali was our project manager and at every turn he did his utmost to get things just right, and promptly fix any problems that came up.

"I have had a great experience with…"

I have had a great experience with Central London Lofts. From the very start, Huw took the time to understand what I wanted out of the project and helped me think through pros and cons of various options. A short time after, the implementation started. At that point, I was introduced to Ali, the project manager in charge of coordinating the work on my property.
I have no words to thank Ali for all the amazing work he put in and all the time he spent trying to understand my needs, finding solutions and managing a large team in such a way that I could go to bed at night without needing to worry about anything.
I now have a beautiful home thanks to Ali and the rest of the team at Central London Lofts! I couldn't be happier!!