" AVOID THIS COMPANY! Fitted damaged roof panels and ignoring emails, calls and letters"

I am very disheartened to have to leave a negative review but I feel I must warn people of this company’s business practices.
I contacted Safe Environment for an asbestos sheet removal and a new roof fitted.
My initial booking date was set well in advance, with all relevant info, including dimensions for the area of the garage, sent over in the initial enquiry.
The fitters turned up on the original installation date of 04/03/2024. The timing of their arrival had been changed multiple times. 7am-11am, then 8am-9am to then finally 11am - 12pm. Arrival time 12:30pm. A little frustrating.
It's worth noting that prior to my appointment, the only communication had been from myself contacting them to question both the process of asbestos sheet removal (to check I was happy with precautions being taken) and to understand what was involved in the disposal and reroofing process. The only communication I had from there end was a call from one of their fitters late on the evening of 03/03/2024 to discuss their arrival time, which they didn’t stick to, and for them to ‘ensure they have everything they need for tomorrow’ which they did not.
When they arrived, they made a quick assessment of the roof before telling me that they hadn't brought enough roofing sheets with them to complete the job. They suggested fitting the sheets they had and leaving a gap ... which I refused, as they didn't provide any means of covering the gap they would be leaving. I'm glad I didn't give the go ahead as this would have exposed the inside of the garage to the heavy rain that would follow that night. The lack of materials was frustrating as the dimensions had been provided weeks, maybe even months, before hand and I wasted a day off from work to give them access to the property and be ready to move the garage contents back inside upon their completion.
The date was rearranged for 3 days later 07/04/2024. After the work was complete the invoice was promptly sent and I received instruction, whilst away from the property, that the payment was to be made on that day. As I was at work, I hadn’t seen the work they had done.
I got home to find there was a large amount of debris left on the interior of the garage from their work. Not knowing whether this was asbestos or not, I made sure to put a mask on and cleared the garage of all the excess bits. After this I inspected the roofing panels from the inside. EVERY SINGLE PANEL had some form of damage on it. Large tears in the inside lining of the roof with rust marks showing, a square patch near the entrance to the garage, where you can see weld marks, and a number of other marks deep enough to damage the underside of the metal roof through the felt like material. (Unfortunately, I cannot provide pictures through Trust Pilot to show the full extent of damage).
At this point, the inconvenience of having to rebook due to not turning up with enough roof panelling, the rearranging of childcare and the costs incurred and the wasted day of annual leave has left me very upset and angry. Their insistence on same day payment was presumably to receive the money before I could see the panel damage.
I sent an email the next day with attached pictures of the damage that was on the underside with instruction that the payment had been made, as requested, but I expected them to rectify the damage they had caused on installation. The least that could be done due to the multiple issues I had had. There was no response to the email.
I spent the next week placing calls to Safe Environment requesting a call back from a member of staff who could rectify this issue. Call backs were promised and never happened.
I then decided to send Liam Major (Director) an email directly to which I finally received a response to. He insisted that it was what they would consider 'light damage'.
As I manage a production team for a manufacturing company, I am aware of light damage of which this was not.
I then made contact with 2 roofing companies who work with the same 'DripStop Technology' roof panels along with a distributer of these panels. They were emailed the photos and categorially concluded that this was not ‘light damage’ and voiced concerns about the structural issues and lifespan of the panels with the marks Safe Environment had made.
I responded to Liam's email with this information and received neither a response email nor any correspondence from Safe Environment to this date.
As of 19/03/2024, 14 days have passed since my letter was received informing Safe Environment of legal action. There has been no response.
This has now been escalated through Citizens Advice, Trading Standards and an independent legal team has been assigned to resolve this case.
Do not give this company your money before assessing the work they have completed!!! Zero integrity!

"Fast efficient and friendly."

The two lads who came to take my garage down were friendly, hard working, absolutely knew what they were doing and fully understood the task. On top of that, and probably a thing most other people would look for, they were fast! Having said that it wasn't rushed and all taken down with great care. The space they left was also swept clean enough so that I can immediately start on putting up my garage replacement. Excellent job.

"Safe- env guys removed artex…"

Safe- env guys removed artex ceilings...arrived on time, completed the job efficiently, house was left tidy.

"Excellent service at a very reasonable…"

Excellent service at a very reasonable price.
Highly recommended

"Very positive experience with this company "

Very positive experience with this company. They took out an old garage roof with asbestos and replaced it. Quickly and cleanly done with polite and warm customer service. Happily recommend.

"Highly recommended"

Good communication, friendly & professional service & good value. I would definitely recommend Safe Environment.

"Safe Environment great value & efficient "

Brad & James were friendly efficient and tidy. A great service, providing excellent value for money. I would highly recommend Safe Environment.

"Finally Said Goodbye to my Asbestos Roof "

The guys were very efficient and quick, had the roof off in no time and swept up before they left. I am happy to recommend the company, they were very flexible working around my timeframe, they kept me informed about the process and when they would arrive. I am glad of the peace of mind knowing that my house is now asbestos free.

"Artex removal - Safe & Spotless - What a fantastic service"

What a fantastic service from start to finish. The office were great to deal with, sent booking confirmation and even reminders beforehand.

I then got a text from the lads who were removing my artex to say they were 1 hour away. They arrived on time and setup their enclosure to protect all my furniture and carpets.

The material was removed very safely and without any issues and the area left absolutely spotless, very comfortable and very happy, I highly recommend them to anybody. I was very nervous about the asbestos element but they couldn't have reassured me more. 110% spot on! Thank you to Emily, Brad and James and all others involved.

"Safe Environment - really good company"

Safe Environment completed the removal of asbestos from 13 garage roofs in good time and kept us informed about what was happening. Neighbours to the site also fed back that they were hard working and respectful which was excellent feedback. Well done.
Update Feb 2024: On the back of how good Safe Environment were the first time I used them, see above, I've used them again and Phil and his team were equally good. Many thanks for fitting us in at short notice and look forward to using you again. Thanks