"Easter Chocolate Order - Standout Service"

I ordered some Easter gifts from Melt and unfortunately, the first parcel never arrived. With Easter approaching and the box marked “Melt handmade chocolate,” we wondered if someone along the way might have helped themselves, as the delivery packaging does look tempting!

Thankfully, Melt’s customer service was outstanding. Andreea responded quickly, kindly arranged a replacement with express delivery, and made sure everything arrived just in time. The recipient was absolutely delighted.

I had a query about one of the items, and again, Andreea responded promptly and kindly explained the unique product design.

It’s rare to come across a company that treats its customers with such care, efficiency and genuine warmth. Despite the hiccup at the start, I ended up feeling incredibly valued as a customer. Thank you, Melt. I’ll definitely be ordering again!

Just one small suggestion: while the outer branded packaging is beautiful, a more discreet box might help avoid any delivery mishaps in the future.

"Booking a class"

The help I received with making my booking and organising the dates and times was very pro-active and friendly. I look forward to attending the class and eating the chocolate!

"Chocolate Making Course"

We attended the chocolate making course which was bought as a gift. We felt the welcome could have been friendlier when we first arrived. The course itself was very good. Well run. Ideally the aircon could have been working as it was very warm inside the small area. Maybe 8 on the course rather than 10 squeezed into a small space. Outside didn't look very welcoming especially the nappy bag in one of the planters. A smash window happens but the signage needs cleaning, the pallet removing, the debris in the planters and maybe the planters moving completely to give more of a professional appearance when arriving. That said we enjoyed the experience and the way the tutor maintained our interest.

"Melt chocolates is a fantastic, small business; so happy I used them"

great customer service-i emailed and Andreea got back in touch immediately.
small, ethical company
fantastic communications re: delivery
outstanding and beautiful chocolates!!
i was so happy to use them instead of a mega company.

"Holland Park House Advent Calendar"

Holland Park House Advent Calendar

This is priced at £285 and contains 6kg of Melt chocolate in a very impressive well-made calendar. The chocolate is very good quality. However, the variety of chocolates and flavours were limited as over a third were, repetitively, salted chocolate.
I contacted Customer Services to see if there had been an error in the packaging as I would have thought that this calendar would be a
great opportunity for Melt chocolate to showcase a wider range of their products. I was told that due to short expiry dates on some of their chocolates it limited what could go into the calendar.
If salted chocolate is not your favourite flavour then this Advent Calendar at this price could be a disappointment. Part of the excitement of an Advent Calendar comes from the anticipation of discovering a different treat each day and so I hope this review helps and does not spoil any surprise element.

"Delight"

My Christmas present of the best selling box of mixed chocolates was a little piece of luxury and comfort in a grey world.
The orangettes are especially yummy too!
Melt chocolates Customer Care service is excellent. Nothing is too much trouble.
The chocolates and the Customer Care easily deserve a 5 star rating.

"Melt Christmas Crackers. Not good."

Melt Christmas Crackers.
Beautiful pop art crackers sadly let down by unpleasant chocolates. We all enjoy good chocolate but these has an unpleasant texture and taste - so much so that 2 of us spat them out, chocolate remained unopened and thrown away and 2 out of 6 crackers remain unopened. Very sad, expensive mistake.

"Advent Calendar - worth every penny"

A beautiful friend bought me the Christmas Advent calendar, it has been a delightful treat every day of December, wish they'd do a new years eve count down calendar starting January 1st!
Whilst it is more than your usual 'Lindt' calendar, I thought this was worth every penny. The chocolate shapes were so sweet, with so many different ones.... Looks like you have an annual customer, with the odd treat thrown in during the year.

"Great Customer Service"

Have yet to try the chocolates as bought for a gift (the gorgeous Portobello Advent Calendar) but received exceptionally good service from customer service who found a prompt and practical solution to the issue I was encountering ordering online. Now I need to buy some for me!

"I bought these eye wateringley…"

I bought these eye wateringley expensive chocolates for my daughter during her finals at University in a “We’re thinking of you bag” with silly bits of nice rubbish but all she remembers from it are the Melt Chocolates. She said it really gave her the boost she needed. So I guess it was worth the expense after all. Who knows!