"great quick prompt service, no problems"

very good service i had received when ordering my juwel korall 60 tropical tank, no problems with it, packaged very well, the service was very prompt to the delivery times that they had stated. very satisfied by my purchase and will be pruchasing from them again in the future

"Excellent service"

I have bought many items from rockets and it has always been easy and hassle free, this time was no exception. Top quality item, super fast delivery and updates about my order throughout.
I will be buying many more products from rockets in the future and I know I will receive this great service

Lee, Darlington, co Durham

"Very Poor Customer Service"

I ordered a Viviarum, which I believe is faulty, however your company suggest no in fact insisted that I had assembled it incorrectly................ Very reluctant to change item overall would not recommend this company to anyone will never do any further business with you think your company is PANTS

"Outstanding Service and communication."

Ordered a Rio 240 Lite Unit for my Tank and discovered after it was delivered that I have in fact got a Rio 180 tank. On contacting the company a very friendly and helpful member of staff immediately said no problem I could have a refund on the first order ( which was entirely my fault ) and they would send out the replacement as soon as they received the second order. As it was over Christmas I was expecting delivery on the 13th of January but was delighted ( As were my fish ) that the unit arrived on the 4th January. In this day and age of slap happy service it is so refreshing to find a company that obviously care about customer service. I will be buying from them exclusively from now on and will recommend them to all my friends.
Jean Lawson
Bristol.

"Very quick delivery considering it was Christmas week and well packed."

Ordered 2 items the first to arrive was the Juwel 60 tank. Extremely well wrapped and protected by yards of bubble wrap and cardboard, no cracks or breaks in the glass.
The second item which was marked on the advice note as to follow. Would of been helpful if they had said when it was to follow. I telephoned Rocket to find out if it had been dispatched only to get the answerphone telling me they had closed for Christmas.
This left me wandering if I should go to the local pet shop to purchase off the shelf as it was the New Aquarium start up kit. The next day however I had the second delivery and so panic over. Very good price and all items delivered within 3 days I wiil use them again.

"Cheaper Than Ebay"

I recently aquired a Curly Hair Tarantula but needed a new terrarium, I searched ebay and other sites, I came accross Rocket Aquatics & wow, exactly what I was looking for & cheaper than I could get on ebay & other visited sites for the same item, I placed my order and within a couple of days it was here, extremely well packaged. I would have no hesitation in recommending Rocket Aquatics, I have put them in my favourites as I will definately be using them again. Fantastic products at realistic prices & excellent service.

"Re-pumped-up now!"

Bought F 'r F tank from Rocket 7 years ago. Lighting/electrics failed within the one year guarantee so complete top unit was replaced free of charge. 12v pump wires took 7 years to corrode away, so was pleased a replacement was still available, although a little pricy! Nice website, swift service, fish are having fun again!

"Quick and easy"

A well laid out website made what I wanted easy to find, and I really like the fact that if a product is not in stock it won't be displayed. The price was slightly less than I found elsewhere, and my goods arrived within a few days. Very happy with this company, and would definitely recommend them to others.

"Good value"

Excellent service, fast delivery, only the filter from tank was damaged (but was fixed with some glue).

"Jennie W"

Ordered from this company a few times. Easy to use website and prompt delivery.