"Paid Monthly Got Charged Houlry"

ive been using kamatera for like a year the quality of servers are really good .
but recently i bought a server and the traffic exceeded the 5000gb and i turned off the server to terminate it and they charged hourly for the server !
i wrote a ticket to their support and for some reason they deleted my ticket instead of answering !

"I have been a loyal Kamatera customer…"

I have been a loyal Kamatera customer for over three years now, and my experience with their hosting services has been nothing short of exceptional. Currently hosting four servers on their platform, I can confidently say that Kamatera has become my go-to choice for reliable and hassle-free server hosting.

One of the standout features of Kamatera is the stability of their platform. In the three years of using their services, I have never encountered any issues with the connection. The reliability of their infrastructure is crucial for my business operations, and Kamatera has consistently delivered on that front.

The user-friendly nature of Kamatera's platform sets it apart from other major brands in the industry, including AWS, IBM, Microsoft, and Google. Setting up servers with Kamatera is a breeze, and the intuitive interface makes the entire process remarkably straightforward. This ease of use has saved me valuable time and resources, allowing me to focus on my core business activities rather than grappling with complicated server setups.

Equally impressive is Kamatera's customer service. Their support team is not only responsive but also remarkably quick in addressing any queries or concerns. Having dealt with other hosting providers in the past, I can attest that Kamatera's customer service stands out as one of the best in the industry.

"Great service- customer centric"

Great service- customer centric. On your side and cover all issues. Highly recommend！

"Not a Reliable Company, I Never Recommend It"

They request your card information for the free trial version. On the 3rd day of the free version, they suspend the account without giving any reason. Then, even if you create a ticket, they automatically terminate the ticket. They do not reactivate the account. It is a very dubious company. It is not a reliable company. I never recommend it.

"I do not recommend 100%"

I do not recommend 100%. They block the account for fraud. But they can't even write what was wrong. Contact with support is a mockery. If you care do not care, then bypass wide.

#33140470

"There VPS's work well but my main…"

There VPS's work well but my main problem is support, They locked my account for "fraud" and would not tell me why then made me submit my ID and even after that they took 4 days to approve my verification causing high downtime for my clients. Its not worth using them as they dont offer anything google cloud or another service can provide you with less issues.

"Urgent: Persistent Issues and Lack of Resolution - Account Reactivation Needed"

Hello Kamatera Support Team,

Don't worry, thanks for approving. I plan to reassess once I am billed for one month or when my free trial concludes, given my concerns about the usage report.


#33123612

I am writing to express my immense frustration and disappointment with the service experience I have encountered since creating my account nearly five days ago.

On the very day I initiated my free trial for a UK VPS, my account was unexpectedly suspended, citing suspicious activity. Subsequently, I was requested to submit verification documents, including an unexpected video verification. This raised concerns about the safety of my data, and despite my reservations, I promptly complied, submitting the required video alongside the requested documents.

Regrettably, my account remains suspended, and I am yet to receive any meaningful communication from your team. I am deeply upset and concerned about the security of my information given the lack of responsiveness from your customer service.

I submitted my verification documents and received a generic acknowledgment email, but there has been no resolution or progress since. In desperation, I opened multiple tickets, only to witness them closed without providing any solution or clarity on the issues at hand.

I have expressed on numerous occasions the urgency of reactivating my account, as I have important tasks pending due to this unfortunate situation. It is disheartening that my pleas have fallen on deaf ears, and I feel completely stranded without the necessary support.

I implore you to review and resolve this matter urgently. Reactivating my account is imperative for the completion of critical tasks. If Kamatera cannot assure a swift resolution, I may have no choice but to explore alternative service providers.

I trust that this message will prompt the immediate attention and action needed to rectify the situation. I look forward to a prompt resolution and reinstatement of my account.

Thank you for your understanding and immediate attention.

"Good customer service"

They supported me with my credit extension requests and the customer service was very fast. In addition, I had a discount on the first month of use. I loved the service and attention.

"Can't recommend"

Can't recommend

"Mr Einstein was a helpful intermediary…"

Mr Einstein was a helpful intermediary between me and his company. He helped me reach my goals. A trait that makes a good sales representative.
Thank you,
John Ritchie