"No item received, no contact received"

No item received after more than 4 weeks, with no response to 2 emails and a direct message on the site. Will be disputing via bank. Avoid!

"Great shop"

Great shop, one of the best about!!

"One of my favour online retailers"

One of my favour online retailers, love shopping here

"Returns issue"

Posted my item back. 4 weeks later no response..
I didn't have the tracking number as lost the receipt. Emailed and have been ignored now for a week...
Asked what next steps are? No response
Maybe they could look for the item in their returns section?
Returns seem to get lost a lot from what ive read.
Won't be buying from them again.
Lesson learned

"Sent an order despite me cancelling"

Sent an order despite me cancelling

Limited response of where did you send the email

Matter now with Barclaycard for chargeback on item

A company which is selling fresh air products for big prices

One to avoid

"Great customer service & excellent…"

Great customer service & excellent products. One of the best stores in the UK at the moment.

"Didn’t deliver item. Non existent customer service"

Ordered an item on 18th May. 2 weeks later no sign of it being shipped so contacted their customer service who said they would check but never got back to me. Followed up and not received any response since. Can’t trust this company

"Rubbish customer service"

Rubbish customer service. Two emails on two separate days asking about sizing and no response. Obviously don’t need or want my business.

"My experience"

Great website, service was good will use again. Jakob was personally very helpful, great young man.

"Amazing!"

Jakob provided me with an excellent service. A lot of choice on products, quick delivery, would use again. Thankyou