"1st and probably last order from here"

I placed my 1st order and was unable to apply the discount. I sent over images of this and asked they refunded the difference seeing as their discount code didn't work and the response I got was 'cant apply discount once order placed' and they have 'set me up on newsletter so I can use code for another purchase'

That's really their solution is, you spent money and couldn't use our discount so spend more money and you can then.

I responded 6 days ago to advise this is not a good solution for a 1st time buyer and would like this treated as a complaint.

I have had no response and essentially being ignored.

I should of read the reviews before placing an order. I'm getting the impression the staff haven't had much experience, are winging it and probably a bunch of mates who think the products alone will sustain this business.

The only reason they get 2 star as delivered promptly.

"The best customer focus"

I had a delivery problem with an order I had to return from Germany to the UK, but the shop was very quick to help me get the parcel to the right address as quickly as possible, for which I am very grateful

"Order a cap and i received the wrong…"

Order a cap and i received the wrong version. Impossible to know if i can receive the type i ordered! Very poor service!

"Excellent customer service"

I was concerned by the negative reviews on here and so I called up to make sure they had the item I wanted in stock. Asher was really incredibly helpful and even upgraded me to a courier service because of the Royal Mail strike about to happen. He personally checked stock and dispatched from the warehouse and it arrived the next day. Great experience - well done Asher! And many thanks Great Divide

"Incorrect item was sent and then I had…"

Incorrect item was sent and then I had to constantly nag them to give me a refund

"Two weeks still no refund wrong jacket…"

Two weeks still no refund wrong jacket sent tried telling me its because there is covid about it takes seven to ten days to get a refund still no refund no reply to
the emails but they post new items on instagam and have the cheek to send emails with 25%off worst online retailer ever avoid at all cost retchid reatiler

"I rate them “No Stars”"

I rate them “No Stars”
Absolutely rubbish and completely useless avoid avoid avoid
It’s a total scam outfit
Take your money then no goods arrived
Rip off company

"AVOID AT ALL COSTS"

One of the worst online retailers I’ve had the misfortune to use … they sent a completely different item to that ordered then make you wait 3 weeks and counting g for a refund with terrible customer service … AVOID

"Worst online shopping experience"

Worst online shopping experience. Ordered a sweatshirt and didn’t come for a month. They said they were ‘changing warehouses and kept stalling my refund until I rang. A couple of months later I order a t-shirt. Instead two X-L polo shirts arrive from Sweden. I have to POST THEM BACK MYSELF before getting the refund, which I had to ring up at least 20 times until I got a response. Total, total scam. Stay away.

"Have just received an email to say that…"

Have just received an email to say that my return was received after 14 days so I’m not entitled to a refund.

It doesn’t matter that the order was in correct because they sent me the wrong products lol.

Absolute joke and DO NOT BUY FROM THIS WEBSITE.