"This company sucks major ass"

This company sucks ass. And thats being professonal. They are quick to sell you machines but slow to help you afyer the sales. Their goal as a company is for you to gwt impatient and try to fix your machine by yourself so they can void your warrantee and charge you and arm and a leg for discontinued parts.steer away from this company. Just go on facebook grpups and do your reserch. They have a freejet group not even associated with omniprint because omniprint like to delete helpfup tips on their on group.

"Great customer service"

Great customer service, techs, sales. Everyone at Omni is great. Thank you OmniPrint

"STAY AWAY ."

STAY AWAY .. Omni Print Should be Facing a Class Action Law Suit !! Why There not is Way beyond me ??
These Printers are TRASH .. They Sell you a DTG and Then tell you to try DTF .. Victor U are A Scam Artist !! One of the Best , In My Opinion !!

"MACHINES ARRIVE BROKEN STAY AWAY"

They sold me a machines that arrive brokenand then they won't be able to fix it without charging you new parts, shipping, or paying for a technician to come on site for a small fee of $2000, the experience is horrible you must stay away at all cost, printers are not even made in USA as they claim to be, they are the biggest scam in the DTG Business look for groups on facebook were people fully explain their bad experience and share the nightmare and loss of business and money.

"A terrible printer from Korea"

OmniPrint imports this printer from Korea, and they claim it will save you money on ink, but after your machine continues to break down, you add the cost of servicing, the cost of parts, and now the printer quickly becomes more expensive than the competition. The company cares nothing about its customers, only about money, and once they have your money your requests for assistance become unimportant. Please stay away and save yourself some cash. My 330TX Plus was the worst financial investment I’ve made during my adult life.

"We been down almost 3 months"

We been down almost 3 months. And yet it's always "you need to buy these parts". We have replaced everything on the machine still they can't figure out what's wrong. Then want us to pay for the shipping and crate and stuff to ship from Texas to California. And I still have to pay a deposit. How is this fair. All they ask for is more money for stuff. It's like we're starting all over with all the money we spent already. Don't get a Freejet. They are just money hungry.

"Worst Company to buy DTG printers from"

Worst Company to buy DTG printers from, My machine arrived and it did not turn on, after spending days with different tiers of Tech support I decided to returned the machine once and for all, no one was able to troubleshoot it, so before the 30 days returned policy they have on their website they did not accepted and here I am still waiting on the dispute to finalize after more than 3 months, I will updated this review once this nightmare is done, over 90 days I lost so much business not just the 20K the machine cost but all the orders they had to be declined for not having a machine that works. Do yourself a huge favor and DON'T BUY FROM THIS COMPANY

"Biggest scam company on the face of the…"

Biggest scam company on the face of the earth! I purchased two printers with heat presses and ink. spent about $50,000. I tried my best for over a year to get them the machines to simply print a t-shirt. DTG can be tricky, but tricky and simply not working is two completly different things. I later purchased real dtg printers from epson and have been doing great ever since. To put it simply (with out going on and on as the other reviews pretty much state our similar experiences) they sell a product that simply doesnt work. Period end of story. Giant scam and Im taking them to court!

"Terrible company and customer service"

We have 2 of these machines and have had trouble from day one. We eventually found that we could print to transfer paper (extra expense) and then transfer to shirts, etc but to print directly to the garment never worked as it should. The customer service is the worst I have ever seen. They don't answer phone or emails and if they do happen to call you, they hang up after about 10 seconds. Seems to be intentionally so they can 'say they called you back'. Would NEVER buy anything else from them

"Do not consider purchasing from this company"

I bought this printer in early 2020. It arrived round July 2020. I was promised training. I was promised a printer that would be up and running quickly. I was promised a top of the line production piece of equipment.

What I got was a paper weight. A boat anchor. Training could not be completed because the printer did not work out of the Box. The gantry was miss aligned. Of course it took 2 months of arguing with the company to prove that it was not operator error. After finally threatening to do a dispute on my American Express I finally got a call from a technician who actually believed me in the fact that the printer was inappropriate. In the middle of a pandemic and being in the middle of the Pacific Ocean here in Hawaii was told to go to the drugstore and buy a luggage scale. Of course there wasn't one. I borrowed one from a friend and we got the gantry aligned finally. It's now October 2020 and ID and I am able to get my 1st decent print. Within a month the printhead clogs and the printer is down again. I order a new printhead which comes in 3 weeks later. My 1st downtime officially was for one month and that was the month of October and November. I finally get it up and running and I'm so impressed with the images and the print that comes out, I buy a second printer, used this time.

I install the printer in my Georgia offices. this only to find out that the ink was bad from omni and it solidified in the bottles. Thinking I was the only one that this happened to I searched the Internet. And of course I wasn't there were other people that had the same issue. But omni tells me that I put pretreatment in my ink bottles. Really? So I have to replace the printhead which I do. And they send me a bad printhead. After spending thousands of dollars on parts for this particular printer I still do not have an operating printer 13 months later!

Back to my original printer.... I had to replace the printed once again yet one month later. This time they sent me a printed that blew out my motherboard. Again after weeks of going back-and-forth I finally get it backup and running in February of 2021. At this point I am so frustrated that I have just simply given up. With the help of other omniusers I switched out my ink to Creek brand inks and guess what... The printer is finally working and has been since March of 2021 with no issues.

If I had to do over again I would have never purchased a machine from omni. Their customer service is the worst in the world they don't return phone calls they don't return emails and when they don't like what you say they block you on all social meetings. If you're considering this company please don't, Spend your money with someone who really will appreciate you as a customer.