"Please find a more reputable company to grow your business…"

In May 2018 I was sold on empty promises & false advertisement.
The company claims the ink sold with this “Plus” version ($6k more than their “downgraded” version), are the “best in the industry”.

That couldn’t be farther from the truth.
The ink clogs the printhead religiously,
have horrible washability on the garments, and do not print on Polyester as easily as they promised…. The pretreatment to spray on garments, prior to printing, is equally as sketchy. Also, extremely overpriced, as are all parts & products.

Vigorous testing of inks, and pretreatment have been performed by users all over the country, and the company has been made aware, yet they still keep selling.

Customers are threatened to continue using the products by forbidding we buy ANY 3rd party parts, or you void the 2 year maintenance warranty.
The printhead has a 1 year warranty, and after that, you are expected to buy them yourself (only from them, even though they are an Epson part)
& you WILL have to replace a lot more frequently, if you choose not to change out the “gamut” inks they sold you on.

For 18 months, I tried to make the inks/pretreatment work, & gave this company the benefit of the doubt.
I finally got smarter & changed inks.

Changing inks did not, however, stop newer issues from arising.
When my warranty was over, they wanted me to pay $200 to speak with a “senior” tech when a mechanical issue came up.

That was just to speak with them…. To MAYBE figure out the issue.
Luckily, I’m just a tad technologically advanced & figured it out, as well as, replaced the part myself.
I could take this printer apart with my eyes closed now, but not everyone is so lucky.
They don’t send out tech support if you aren’t within a small radius of their warehouse in Irvine, CA. & people wait WEEKS for a call back to even discuss & potentially diagnose their issue. Some customers have had to foot the bill for shipping their printer back to the warehouse, and trust the company to be truthful about parts needing to be replaced. I have, personally helped several people that got their printer back, worked for the first few prints, & then issues arose again.

•I’d never been in debt before this.
I’ve gone so far in debt just trying to keep going bc i built this small business all by myself, and I’d hate to accept failure.

Changing to a 3rd party ink was my only saving grace from claiming bankrupt. To be completely honest, I’m not out of the woods, either.
For added frustration, the company only had one recommendation for “financing”. Should’ve been my clue, and I could’ve done my research. I get it.
News flash, It was not traditional financing, like I was also sold on…. but that’s an entirely different issue to really make this experience memorable…
I have spoken to many people who were bitten by the same loan sharks, as well.

•I’ve never known a stress like this, and had never experienced a depth of depression like I have in the more recent years. To top it off, it all shows in the amount of gray hair I grew before I even turn 35 this year.
My family, friends, & some customers can vouch for alot of the highs & lows, too.

So, while this experience has played a role in my overall health, and mental health. I don’t think it’s fair to myself & others to hold it in any longer.

Tech support is seriously lacking, but the CEO is more concerned with continuing to sell these Plus printers & inks.
Recently, they have started cold calling past customers & trying to sell additional “training” packages.
Nevermind that, training is part of the printer package, and you’re asked to not turn it on before receiving training or you could… void you warranty!

They sell to rookies (like myself), knowing they have no experience with a machine this technical, and when an issue arises, user error is 9 times out of 10, the answer.
I’m here to attest, that issues are not always user error.

This company needs to be STOPPED from selling this specific printer/inks.
They need to stop making claims & pocketing people’s hard-earned money to get celebrity endorsements (recently, Daymond John), & advertising products that can ruin people’s small businesses.
Several people have given up their entire small/hard-earned business & it was directly related to the purchase of the Freejet 330TX Plus.
I have been tempted to throw my hands up more times than I can count.

Do not allow this rating to sway you from growing your business by entering the DTG industry, if that’s where you’re headed. It’s a super satisfying way of making apparel, when you have the support & reliable equipment.
Just make informed decisions & ALWAYS go with a well-known, reputable, brand name.

"WORST OF THE WORST DTG PRINTER"

This company is a joke, I purchase back in July a FREESHIT 330TX printer and it did not turned on, I called and talked to all 4 tiers of tech support for 4 days no one could figure it out why it will not turned on, its November 20th and i have not get a single print out of it, they won't take the machine back ( because they know it's a piece of S!3+# they do not stand behind their product, If I had paid attention to the many reviews about how bad their are I wouldn't even be here, but that's not the case I have lost thousand of dollars in sales plus the actual 20k that we paid for the scrap metal they sent us, STAY AWAY AT ALL COST !!!!!

"0 Stars- Money pit"

0 Stars. Worst service and purchase ever! If you have money to throw away go for it. Company doesn't reply to you after purchase. before purchase it was every they talk to you and are so nice. But once the money hits their bank account its over.

"Inoperable Out Of The Box: An entire year of issues to follow"

The short and sweet: OmniPrint international does a very poor job of supporting their products, which easily break and have defective parts. Their customer service is amongst the worst I have ever encountered in my entire life.

The whole scoop:

I initially purchased a 330TX Plus for my business. This arrived inoperable out of the box. After about 3 weeks of troubleshooting with their technicians I didn’t want the unit anymore. OmniPrint would NOT accept the broken unit back for a refund. I elevated the situation as high as I could. The compromise would be I could send it back for credit towards the purchase of 2 330TX (not the plus). The rep on the phone, Chuck Burwell, told me these units would run $13,000 each. I asked what the cost was before I spoke with his superior. Then when I agreed to this exchange the price suddenly increased to $19,995 each. Chuck doubled back on his price and they would not honor the ‘’verbal price quote’’. I felt pined in a corner so I agreed and paid the difference, which was another $12,000 on top of what I already paid for the 330TX Plus that arrived broken. I later found out that they were indeed selling these units to several companies for the $13,000 price point. They also would not accept the thousands of dollars in ink back I purchased for the 330TX Plus, which where not compatible with the 330TX units I got in exchange.

Once the printers arrived only 1 worked out of the box. The other was missing the platten. By the time that arrived the printer still wasn’t working. Their technician suggested replacing all the dampers - all at my cost. We did, this didn’t fix the issue. The weeks followed and part after part was swapped out - all shipping costs at my expense. Finally they both worked! But only for a short time.

Over the next year these printers would go down for one reason or another. Resulting in weeks and literally months before they were back up due to Omiprints lack of concern or customer support. No urgency at all on their side. Every issue due to faulty or defective parts.

Both printers again went down around the same time with the same symptoms. Over 70 emails had to be sent over months from June through September. Now keep in mind we depended on these to print shirts for our company’s orders.

Now imagine the damage this did, customers were upset (do you blame them) for the long wait, we had to issue refunds and apologies but the damage was done. We also couldn’t accept new orders during this time since we had no immediate way of filling them. This is our only source of income. These printers ran us within an inch of going out of business. The ONLY thing that saved us was buying another DTG printer from a different brand (which we are superbly happy with!)

Eventually OmniPrint technicians came to the conclusion that the ONLY way to fix my printers was to ship them back there at my expense or to fly out one of their technicians to our place of business for $2,000. The $2,000 was the cheaper option so we did this. Over 3 days the technician replaced parts and couldn’t troubleshoot the issue. He decided it was ‘’environmental’’ claiming that a spec of dirt got in one of the dampers and caused the whole unit to stop working. I became very upset with this conclusion for several reasons. The printers were flawlessly kept in a room with no windows and several air filters. But mainly because the 2nd printer had the exact same issues. So for this technicians claim to be correct a speck of dirt would need to somehow get into this damper area (covered by layers of stuff btw) in the EXACT same spot on both printers. It was an illogical conclusion and I said so. He tinkered around more and discovered that the Y-motor had burnt out. This made more sense because we got both of these units at the same time, meaning defective parts were put in both and then sent to us. Nonetheless I was responsible for paying the $2,000 for this repair.

After having to pay $2,000 for a technician to fly out and fix our machines I absolutely wanted to sell these for whatever I could get back out of them. I reached out to them and asked if they had a buy back program. I got an email back saying they did not but to post my printers for sale in their Facebook group - which I’m a member of. I did this. It was removed right away because it ‘’violated the group rules’’. My next post was a screenshot of the email I received telling me to post there. That was also removed and I was banned from the group by the admin.

My advice:
Join the Facebook groups not officially associated with OmniPrint FIRST. Here you will see first hand the HUNDREDS of people who have had similar experiences. Pay with a credit card, their financing only sides with them. Do your research it will save you money, time and maybe even your business.

"Wouldn't even give them a 1 star but…"

Wouldn't even give them a 1 star but there is no choice for no stars. The printer is a piece of garbage the owner and management don't care about customer service. Some of the Tech's do care but they've already left the company. Save your money and don't buy their sales pitch

"Worst Customer Service in the U.S"

Worst Customer Service in the U.S. I bought my FreeJet 330TX from Omniprint International and I worked great for about 2 years (almost). After that the problems came, which is expected for a piece of electro mechanical equipment, but getting it repaired became a nightmare. After a while, no return calls and then the cost of someone troubleshooting was ridiculous with no guarantee that the equipment will be fixed. I've been sitting on a 100 lb, $25k paperweight for the last 3 years.