"Impossible to reach Support"

I am not getting a link to change password. I tried to call support, but the telephone number listed, 877-899-3611, gives a message that because I called today, I get to receive a special offer, and then I get connected to a medical device company, without any way to reach SOSOnlineBackup. Disgraceful! And the telephone number for business account support, 877-896-3612, connects directly to some other company (hard to make out the name), with no way to reach SOS. Disgraceful!

"Until Now"

Until now. I have been happy with SOS online backup. I have been paying $300 year for less than 3TB. They just increased my price to $1919.88 per year. What really upset me is: In December 2020 they sent me a renewal invoice and I paid for 3 years for $900. I have a receipt that says I am paid up through December 1, 2023. Then in January 2021 they notified me that they were giving me 90 day notice that they were not honoring my purchase and my price was going to increase over 600%.

"I use 3 backup services daily for…"

I use 3 backup services daily for years. One is comprehensive but slow. Another is limited (not all file types get backed up) but fast. SOS is by far the best; i.e., both comprehensive and fast.

"the tchnician was great and patient but the service is too complex"

the tehnician was great and patient but the service is complex

"David John was unusually helpful"

David John was unusually helpful. Way beyond necessary. I am not computer literate at all. He walked me through it all and always with a cool head. So pleasant!!

"This company has awful customer…"

This company has awful customer support. They don't list any toll free numbers for support on their web site and, God forbid, you should want to cancel your subscription. I hadn't had a successful backup for over a month and only learned about it by accident. Steer clear of these people.

"My experience3 has been great"

My experience3 has been great. I get all the help I need in a very friendly manor. I could not be more pleased.
David John helped me with a problem today and was absolutely excellent.

"No complaints"

Easy. No complaints

"I am clueless when it comes to…"

I am clueless when it comes to computers; SOS people were patient, persistent, and encouraging while walking me through what are not complicated steps - option after option was offered to help me configure (how do you like that word!) and schedule backups -YouTube videos, live help, etc until I got it.

"Great product and terrific technical…"

Great product and terrific technical support!!!