"Not received"

Ordered on 13th September and received email to say items were despatched although they never actually gave the parcel to parcelforce, tracking is still showing as not received. They are ignoring all emails. I have now had to go through PayPal to try and get my money back.

"Where's my order???"

Placed an order 21st September, recieved an email on the 26th to say it's on it way yet still no items have arrived, no reply to the email I've sent asking for an update & parcel force tracking states its only been advised & not yet received.
Could someone please let me know what's happening with order number 32473. It's been almost 3 weeks & still nothing!

"The scents are captivating"

The scents are captivating! They create a delightful and inviting atmosphere.

"Paid for goods and I have not received…"

Paid for goods and I have not received anything, cannot get in contact with them, they do not respond to phone calls, messages or emails. I have reported them to my credit card company as this company seems to be a scam.

"Not received"

Not received, no refund and no contact, have emailed numerous times and nothing!
Phone number isn’t active either!!!

"Criminal"

Criminal. Literally. What they have done is a 70% closing down sale. Took all the revenue. Then paid for postage to make it appear orders were dispatched but they never were. Never made it to carriers.

Then closed down social media sites, email and also disconnected telephone line. Website will soon follow once people stop ordering

Is the address for the business genuine? If so that is now the only way to reach this sham of a business that used to be good. So visiting in person is the only way to actually speak to them

Assume lots of customers will be taking legal action

"Missing order"

I ordered products and still havnt received my order. I have tried emailing the company and ringing them but there is no reply to my emails and their number is not recognised. I have also rang parcelforce as they where the company delivering my items and they have told me that my products are still with candle stuff and there has been no further communication between them.I personally feel like this company has stole my money so my advice at the moment is do not order from them.

"I been waiting two weeks for my order I…"

I been waiting two weeks for my order I email and text no answer the phone line is not working they have took £43 out my bank I don’t know what to do

"No issues with delivery. Amazing fragrance oils"

Recently ordered from candle stuff and my order arrived quickly with no issues. I have ordered in the past with no issues. It is a shame that the company is closing down as I've received some amazing fragrance oils.

"Still no delivery"

Still no delivery, 14 days from ordering....and no reply to my email