"I was genuinely shocked at how great…"

I was genuinely shocked at how great the customer service was with CallRail.

"Easy set up, great tracking!"

Easy to set up tracking numbers. Great tracking dashboard that can easily be shared with team members and customers. We mainly use the numbers to track direct-mail ad campaigns across multiple markets.

"They make it Easy"

They make it Easy! I keep track of my calls, form submissions, and team with CallRail! It is easy to use and makes a difference in data attribution.

"Responsive team"

Responsive team

"I have had great customer service with…"

I have had great customer service with your team. I had few issues and I called and they helped me out.

"CallRail provides a great service that…"

CallRail provides a great service that is easy to use and has many options for setting up services.

"Always works well"

Always works well, and when it doesn't their support lines have always been supremely timely and helpful.

"I cannot say enough wonderful things…"

I cannot say enough wonderful things about CallRail's support team! This platform is very user-friendly and support is always at the ready to solve your issue promptly and correctly!

"Poor Poor service"

Poor Poor service!
The original Salesman was Great, H., he tried very hard to work with us.
We started having some problems on our end, we worked through those and was able to receive most of our calls through their system.
Last week we ran into a problem and I let them know about it immediately, no response. We are receiving calls that are being recorded where our customers cannot hear us through their app on our cell phones. I sent 4 examples to the upper-level support, and our account manager, immediately after the issues including screenshots and recordings. NO ANSWER on a Friday morning from either one. This problem continued into the weekend. We would receive a call they could not hear us, we had to call them back on the SAME cell phone in order to take care of the customer.
POOR POOR SERVICE. Find someone else before you lose money.

"Absolute Nightmare"

If I could give this a negative number I would very easily.

Integrations disconnect on a regular basis impacting all of your metrics and revenue.

Phone numbers are reused so you receive calls from the prior business which again impact your analytics and revenue.

Call and SMS logging rarely works so outreach cadence and tracking do not align which impacts analytics and revenue.

Workflows that handle call flows for lead distribution do not work which drastically impacts revenue and UX.

You will be passed around from support person to support person which is either from employee attrition or skill level but from a client experience, it is awful.

This platform has cost of using this platform is costing us 3X what we are paying them monthly and at this rate they should be paying us to pilot their "platform"