"worst service during pandemic COVID-19"

I can't believe this. During this very tough time with COVID-19 where I was laid off and I'm trying to work on other activities where callrail is a very useful tool during this time of quarantine, they decided to put my account on pause/hold.
The only way we all blogally are interacting is this method: phone/text, and callrail without an explanation and authorization from me, decided to put my account in pause. Payments have been done in time and I spoke with a rep yesterday to specifically asked him NOT to put anything on hold. I find out that today my account was put on hold and I am sure lost clients for this during COVID-19. Does this company know there's a pandemic happening?

"the best!"

the best! like the data provided by call tracking.

"I love the products"

I love the products! My clients like the data provided by call tracking.

"they hold you hostage & platform sucks"

if you are looking to leave their services everything becomes impossible. There is no way to download all your past recordings before leaving.

The reason why I left their platform to CallTrackingMetrics was:
- search within their platform is slow
- customer service is weak
- buggy

"I love the company, but...."

I love the company, they used to have a goof professional technical support. But some time ago something happens, looks like they moved all tech calls to a call center or similar.

Ladies on the prone has no desire to help or understand, they just push you to read a support article

"Has always met our expectations"

Has always met our expectations. Very good support.

"Easy to implement and integrate with…"

Easy to implement and integrate with existing apps, excellent UI, user friendly. Competitive pricing. CallRail account manager Brooke Veal and her team were very supportive and patient when we were porting 300+ store call tracking number.

"Does the job!"

Product works well. Support is available and interface is easy.

"As comprehensive and advanced as it is…"

As comprehensive and advanced as it is easy to use. Excellent customer service. A++

"A great call tracking service"

A great product to help track your marketing calls.