"CallRail Pricing not predictable"

Giving 2 stars only because the technology works, but let me tell, stay away...horrible experience.

I signed up with the idea I was gonna spend roughly $50/month, which is fine. Of course, I would have to pay also for usage (like $0.13 cents/min or whatever), also fine.

However, I then needed an Australian 1 toll-free 1800 number for a client. I went ahead and asked.

They gave me 5, not 1, but 5. At no time did anyone tell me that those numbers would cost me 16.80 each. I didn't notice that at all. And again no one told me.

Moved to a competitor with more predictable pricing.

"Be very careful giving this company…"

Be very careful giving this company your bankcard. I had nothing short of a nightmare experience. From employees working from home and rushing me off an initial support/setup call. I had issues where phantom add on additions were added to my account without my knowledge to increase the monthly bill and it tripled my billing on my bankcard. Customer support was extremely weak as I had requested a support ticket several times which they didn't answer till I had to call in a very distressed state of mind. My final resolution was an adjusted $45.00 bill of which they graciously added $11.60 tax to the bill. This is just outright fraud and I'd trust Mexican tap water more than I'd trust CallRail with having my bankcard on file. If you use them, it's best to use Diivy so you can issue a virtual bankcard with a set monthly limit equal to what your bill is supposed to be. I've been through 4 support tickets and 3 phones calls before I decided to leave a poor review. Believe me that they surely earned this one.

"It was a great seamless company"

It was a great seamless company; till 2021, 2022, they doubled their prices and halved their services, no longer a dependable company. Poorest customer service, almost scammy in adding features, double charging and closing accounts randomly.

"Horrible service"

Horrible service, if you have a business, run away from call rail, and especially their lead center, endless problems, horrible customer service, I had a problem with the user, he got stuck on busy, so it was not possible to receive calls. I was unable to answer my customers! I lost a lot of clients as a result. I opened 7 tickets, and no one contacted me. Ticket number 426829, horrible service!

"Callrail is a HUGE waste of time and money"

Callrail has charged us tens of thousands of dollars in "overage fees" for minutes that were taken up by SPAM calls. After speaking with the tech support I thought they were headed toward some type of refund. They admitted that our volume of SPAM calls was VERY high and it was causing the overage minutes. They seemed confident that we would be able to get reimbursed for the overage charges. But when we finally reached the billing department they said "Regrettably, we do not offer any refunds for spam callers. You have the option of marking unwanted callers as spam. If this is done prior to your bill cycle ending, then the calls will be removed from your call log. The following links will help to this end, as well as help to reduce spam callers." So buyer be warned: if they charge you through the nose for overage minutes you need to mark them as "SPAM" manually BEFORE you bill or it's too late.

This has been a HUGE waste of time and money for us.

"great company"

great company

"CallRail has been very helpful…"

CallRail has been very helpful regarding our review process. We are looking into some of the other additional services. It would be nice if there was a package deal rather than a flat cost for each additional feature.

"Great tool for tracking campaigns"

Great tool for tracking campaigns. However we noticed that from time to time the integration with salesforce would be automatically disconnected. Would have been great if there was a notification sent when this happened. Or better yet there was more stability around it.

"easy to use tool"

easy to use tool
and good support
they have google ads integration too

"One of the most simple to use solutions in the market, if not the best UX"

One of the most simple solutions in the market. Very well thought out and integrated where it needs to be. Just limited in terms of country coverage, through that said, focus is usually a good thing.