"Really very impressed with Addis. "

Really very impressed with Addis. Lewys dealt with my complaint regarding line tightener on rotary dryer 45m bought a year ago though only installed 6 months ago. Excellent/outstanding customer service I emailed one day they replied an hour later. Replacement on its way today. Would recommend this brand myself and family have used for many years. Guarantee and products first class. Many manufacturers could take a leaf out of their book. 5 star manufacturers. Thank you Addis and Lewys.

"Dish Rack"

I have bought this large dish rack drainer to replace my old one. Same colour etc but after about 10 years of use it was breaking. Good design. Large enough for family of four with no dishwasher.

"Good all round service"

Good product, price and delivery

"Thought the material is more flimsy…"

Thought the material is more flimsy than I would associate with a top brand. Saying that it does the job.

"I recently purchased a kitchen bin from…"

I recently purchased a kitchen bin from ADDIS via amazon. the box was all ripped at the bottom and the bin lid was broke. I got in touch with amazon about sending the bin back, amazon was pretty prompt sending me a form with a send back code. later that day I got an email from ADDIS DIRECT saying I had to pay for postage to send back the bin even though it was broke talk about adding insult to injury. DISGUSTING site. don't buy from this site it's a rip off site. would never buy from them again.

"Excellent company and products"

We ordered a whole lot of the wonderful Addis "Foodsaver" food containers recently. Firstly, what brilliant containers these are, lasting all-but forever, but also what fantastic price and service Addis offered. Well done!

"Addis Poor Customer Service"

On 17/2/25 I purchased an Addis spray mop for £18 from my local B&M store. After a few days it was broken. The plastic retaining clips that hold the bottle in place were breaking off. I returned the item to store and obtained a replacement. Unfortunately this one broke within a week, the same plastic component but in a different place. To me this would suggest a batch issue and a fault in manufacture. Unfortunately I lost the receipt so contacted Addis direct because B&M refund policy is you need your receipt.
Addis reply was they could not validate my warranty without proof of purchase. Very poor customer service. It was an Addis product and I was taking up the issue with the manufacturer/distributor, not a high street retailer.
With many retailers not issuing receipts unless you ask this appears to be a way of companies shirking their responsibility. Also who keeps a receipt for a cleaning product, have you retained the receipt for your hand broom and dustpan?

"Excellent Customer Service!"

We bought a Thermo Pot water heater about 8 months ago. It recently developed a fault and as it was under warranty, I contacted customer services. They responded within the hour and immediately sent out a replacement.

These days it's so often a battle to get companies to deal with faulty products and accept responsibility when things go wrong, so I can't praise Addis enough for the swift and efficient manner in which they dealt with this warranty replacement.

"Have ordered direct before and as…"

Have ordered direct before and as always items were delivered suitably packed and delivered on time.

"Folding Stepstool"

Folding Stepstool - SKU: 516931

I have owned this stool for about 18 months and to date, it has worked as expected.
However, today it collapsed under me and has completely broken. I was fortunate to receive no injuries.
This is unacceptable as the stool is supposed to take the weight of a normal human. I weigh 85 kilogrammes.
FWIW, I believe that the design of this stool with its multiple hinges and plastic construction, is too complicated to be safe.