"Was sent a text promising Saturday…"

Was sent a text promising Saturday delivery if ordered before noon on Friday. Ordered case of German beer but have had no dispatch email. I have tried contacting customer service if you can call it that to no acknowledgment or reply. False promises, false company. I will not use beerhunter again and will strongly recommend to others to avoid as well.

"Unreliable delivery performance"

Two orders. One on time, second looks like being 4-5 days late. Not good enough. I’ll do the long round trip to the shops instead for reliability.

"No delivery and still awaiting our refund!…"

My wife placed an order for two cases of German beer-24 bottles that cost nearly £90.00, according to the eta of the promised delivery we would have received the two cases on the Friday in time for our planned beer and 6Nations rugby event. Nothing arrived and after a few emails we were forced to cancel the order as they promised delivery on the Monday-nothing and then Tuesday which also stated if not delivered we would get our order for free, also nothing. We are now two weeks since we paid but as yet still haven’t received our refund! We have used this company many times before but it goes without saying no more of our money will be entering their account ever again! Not lekka Beerhunter, no lekka at all!

"Had an issue with a Christmas order but…"

Had an issue with a Christmas order but all got sorted by sue, who went out of her way to help put things right ! Thank you sue - you're an absolute star !!!

"Non existent customer service or beer!"

Placed an order before Christmas. Received an email email from Beer hunter a couple of days later saying DPD were awaiting the order and would be in touch once received.
Now Jan 6th.. no beer, no response to messages sent!
Customer service non existent….

"Poor (non existent) customer services"

Just to be clear, I have never actually bought from this company.

However, just before this Xmas (19th Dec 2024), we received a parcel from them addressed to someone else, but at our address. Whilst there was someone's name on it, it also stated a business name. Neither that business nor the individual have ever been linked with our property, nor any in our small close.
Aware of 'brushing scams' where companies send you goods that you didn't order, I contacted Beerhunter (not an easy process), to try and find out if this was a scam or a genuine mistake and if so to repurpose the owner with their goods (a nice personilised wooden box with a bottle of Malt and a crystal glass).
Beerhunter never returned our call (voicemail) and took several days to send a very bland response to a web query saying they'd delivered it to our address with the name of who was supposed to receive it - information we already knew, that didn't resolve anything !
I responded to their email the same day (within half an hour) and didn't receive a reply for another 9 days (30th December) - good luck if that was a Xmas gift !

In the meantime, a lady turned up at our door (on Xmas Eve) claiming the gift was for her husband and had been delivered to the wrong address. My wife asked for proof and she showed a picture of the delivery at our door front on her phone, so my wife gave her the parcel.
We are not 100% sure if that was indeed the correct owner of the parcel so again I contacted Beerhunter to advise that in their lack of response we believed that we had handed the parcel over to the intended recipient. I asked for clarity on that, both from wanting to make ensure the intended recipient had got their parcel and to ensure it wasn't indeed a scam. I still haven't received a response that email either (nearly a week).
Reading other reviews on here about how people didn't receive their gifts or the poor customer service - from my experience I can see why not.

As a keen beer drinker, I for one will not be making use of their services !

"Placed an order for Christmas"

Placed an order for Christmas. Item arrived somewhat slowly via Royal Mail on the 19th December. However upon arrival part of the gift set was smashed and had leaked through the flimsy packaging. I emailed and have called twice and left voicemails on both occasions but have not received a response of any kind. I am now looking for a last minute gift for my brother in law as I cannot imagine for a moment that Beerhunter will ensure that I receive the identical gift before the big day. Unsuitable packaging and shocking lack of service.

"Shocking service!!!!"

Shocking service!!!!!
At a very important time of year you should be well prepared in both departments, delivering on time and customer support. None of which exists with this company.

"Ordered a mixed case and received identical bottles"

I purchased a mixed case, and was sent 12 identical bottles. The Customer Services do not answer the phone.

"First and last time ordering from this…"

First and last time ordering from this site. Ordered 27th November so plenty of time for Christmas, it's now 20th December still no delivery. First complaint raised 13th December, fault was with DPD we'll dispatch another one. Second complaint raised 17th December, received a cheerful reply, thank you for your custom blah blah. I don't want a lot just my order or a refund. Postage cost is nearly £6, waste of money considering they don't deliver when they say.