"Excellent Customer Service"

We have been very happy with the service we recieve from Trust ID.

The system is straightfoward to use and works!

Any queires are dealt with quickly and professionally.

"TrustID have always been helpful and…"

TrustID have always been helpful and reliable in terms of our needs as a business and ongoing support, from the sales team to the customer service team, in particular Iwona Pietrasiuk. Iwona is incredibly helpful and quick to respond. We have used TrustID for some time now and will continue to do so.

"not fit for purpose. "

I don't usually write negative reviews - but have to as this service is a critical link in today's workplace job market - especially in the UK. Because of what I have explained below - I had to resort to medieval methods verify my ID - which is an utter shame given the technological leadership demonstrated by other companies in the UK. What's the purpose of advertising "Validating 16,000 global government IDs" if they cannot validate a Non NFC passport? There are more than 1 billion non NFC passports in use. In the era of highly sophisticated AI, machine learning and image recognition - trust ID still cannot process a Non NFC passport (an Airport terminal machine in a third world country can do that!). The UI for document upload is also from stone age - who keeps printed utility bills and bank statements in 2024? Why can't they have an option for uploading files (PDFs)? Either this service is being run by some school kids or its another sham project to squeeze off government (NHS) funding to Tory cronies. (ps : don't count on me - their iOS App has a grand score of 1.6 stars !)

"Proactive customer service team"

Proactive customer service team who reached out to me to save money and time. Have to admit that its a first for a company but very much appreciated!

"Our Trust ID contact point"

Our Trust ID contact point, Mitch, was exceptionally helpful. Proactive, solution focused, anticipated our needs, highly knowledgeable - the list goes on.

A genuine asset to you team and delighted to give a 5* review.

"Very supportive and helped with all my…"

Very supportive and helped with all my queries.

"Easy to Use with Excellent Customer Service"

TrustID by far has been the most effective and helpful tool in reviewing applicants' right to work status. Customer services are always quick to respond, provide detailed explanations and make the whole process a lot more straightforward!

Would highly recommend to any companies or HR departments looking for accurate software to ensure that they are complying with Right to Work legislation.

"TrustID team is very help full thank…"

TrustID team very help full thank you all members

"Cost Effective, Excellent Customer Service"

I have had an absolute amazing experience with TrustID from the sales team to the customer service team. They are very efficient with my needs. When I was researching for streamlining RTW checks, I was always recommended to try out TrustID as they would be able to meet to needs I had (which is very true). Definitely recommend it.

"quite frightening"

quite frightening! i used it today to confirm my identity, and since then, i have been getting threatening messages saying that "they are going to lock my phone"