"Really enjoy this app"

Really enjoy this app, very helpful, quick and efficient.

"UPLOADING MY DOCUMENTS"

when i had issues downloading my documents, the customer services came in to resolve the issue.
Very efficient

"Excellent"

Fantastic customer service. Rachael was fantastic. Calm, informative, explaining each step as we went. Rachael really seemed to care about not just getting it working for us but also proud of the product she supports. Thank you.

"So I've spent roughly about 6 hours…"

So I've spent roughly about 6 hours trying to sort this out over the last 2 weeks. First of all it was the link from Gmail so I had to copy into Chrome to fix it the error, and now the new error is it won't take proof of my address and it keeps failing not even getting it to pop up so I can upload it
what is the surprising in though Is people making out This is the first time they've come across this but they do it as a day job... And again it's failed. What a joke

"Utterly, infuriatingly useless."

"Please use your mobile to verify your identity – it’s much faster" - Much faster than refusing to let me do it literally any other way?

Then the button to upload the image of my documents just... doesn't work for 30-60 seconds, and then it does, for no apparent reason.

Then I get sent back to the beginning for, again, no apparent reason.

Then, having laboured to upload my documents, the next "check could not be initialized" - again, with no explanation. Is it my device? My internet connection? My documents? Your servers?

Utterly, infuriatingly useless.

"customer service team were very helpful…"

customer service team were very helpful resolving my issues

"How to make a simple process extremely…"

How to make a simple process extremely difficult and infuriating. Trust ID have the answer. Absolute crap. Avoid like the plague.

"Useless system getting no where…"

Useless system getting no where uploaded every thing and just gets rejected !!! Anyone who needs to use trust I'd for a job run for the hills

"I wish I could give minus 50 stars…"

I wish I could give minus 50 stars here. I am jobhunting and the agency I wanted to sign up with uses this *&^% product - I can only use a fancy phone (which I don't have) or an Ipad - I tried with the ipad which is not the new generation, it opens the app and then does not photo the ID. 5 attempts now and nought. I was at the agency yesterday and it was not working properly on their fancy ipad either. So I will now go jobhunting where I can submit my proof of ID with some more old fashioned way. This app is atrocious. "User friendly ID check" yeah right!

"Poorly thought out IT"

Poorly thought out IT, probably cobbled together offshore. Cant be doing with these muppets any longer.