"pretty poor"

pretty poor - doesn't work 99% of time

"This app is a nightmare from absolute…"

This app is a nightmare from absolute hell.

I thought that I had found my dream teaching job and was asked by a "Recruitment Specialist" to use it to verify my ID. I tried again and again on THREE separate devices. The saga went on for weeks. There was always an issue with either the passport scan or the selfie. I have so far missed two onboarding courses because I cannot teach until my ID has been verified. All failing, I used the Post Office Easy ID app and it worked the first time round. Unfortunately, the "Recruitment Specialist" is totally insistent on my using TrustID because it does not want to own up and have to explain to my future employer that it uses worthless technology to vet candidates, so I have probably lost my dream job before starting it.

I resigned from a stable and well-paid Civil Service role a month ago to take up this new job. My plans have been wrecked because of an app, which will result in both total heartbreak and very substantial financial loss.

"Didn't work, no real help"

Just tells me that there isn't enough memory to perform previously operation.

Tried with DuckNGo browser and got past this step, but then it failed to open the camera to take a selfie.

Tried with Chrome, Edge, Firefox and DucknGo. All failed.

Tried with a different phone ( Nokia ) and it worked.

Really rubbish app, no user support when it didn't work. Even a suggestion of using a different phone would of been helpful.

"Hopeless process."

The same as everyone else from what it looks like. The software does not work.

If the government wants to improve productivity they should ban Trust ID from operating.

"Rubbish, broken, slow and hopeless."

Rubbish, broken, slow and hopeless.

"Utter crap software and slow to use and…"

Utter crap software and slow to use and full of errors

"Doesn't work"

It took 30 mins to take the first selfie. It kept saying "Please frame your face in the oval" which I was doing, there were no shadows and my face was well lit. It then accepted and the software checked that image for 2 hours. I am not sure anything actually happened and just had to restart that part of the process. My advice is to keep clicking on "I am ready" and to try moving your phone up and down, to make sure the eye level is correct. It is now checking again. Do I have to take a day off for this? This software is truly terrible.

"B****cks"

So it's not just mwah who's suffering!

Trying to get employment at Parcelforce, followed instructions and what a pile of s***e.

Is it another Government scam scheme or is it to basically steal your identity?

"Gave up after three days of attempting to scan passport"

Been trying fir three days or more to scan my passport. Error message states unable to read then reverts back to request of taking a picture of the passport for the second time even though it request a picture initially. Then a constant loop of requesting a picture of the passport. Gave up this is rubbish.

"Nightmare app for ID check"

What a nightmare to use this app for ID check. I might have tried this atleast 20times so far to get my ID checked for Milton Keynes Hospital. I was finally successful at the last step with technology scanning my passport covering page which is almost 10yrs old and faded. But now the trust says the ID failed as my selfie was blurry. The camera refused to zoom out for the selfie. So very difficult to use.
Trying for the past one hour now. The last step just does scan the covering page of my passport!
My bank and dbs application are both on hold now because I have not been able to complete this ID check using this app. What a nightmare waste of my precious time!