"Poor service"

Poor service. Postage costs are not clear on the website. After purchase they say to add £5 postage cost. If you then cancel you then get charged £2. That doesn't happen at Rough Trade, Jumbo and Resident. They make it clear on their websites.

You need to make postage clearer on the website (see other similar reviews below). I won't be shopping here again or recommending them.

"Visited Assai in Edinburgh "

Visited Assai in Edinburgh today, all three staff I spoke to were extremely helpful in sorting the vinyl I was after and posting it on for me. Top class service, wouldn’t hesitate to recommend this store and their website which is also very good.

"Item priced wrongly. Glasgow store."

Tried to purchase a Vinyl that was priced and in the special offer section. When scanned the price was more than what was on the label. Staff refused to honour the price they had marked on the vinyl. Staff were courteous but imo when you have clearly written a cost on an item you should honour that mistake.
On reading reviews on here, it is reflected when errors are made the company have little care or concern for customers.
NO reflection on the staff who are always lovely.

"Quick shipping"

Quick shipping, some of the best customer service I've received. Perfection in every way!

"Just a little bit scammy"

They advertise free postage, but when you order, they send you an email telling you there's a £5 delivery charge. If you choose to cancel, they charge you £2. Never heard of any other record shop using this dishonest approach. So I'll use literally any other record shop in future.

"purchased a Whitney Houston album…"

purchased a Whitney Houston album arrived today the item is faulty seems as if its been played and re sealed contacted the customer service, met a reply filled with arrogance, rudeness of the highest level to the point of insulting me and questioning my honesty, i will not purchase here again

"Fast Dispatch Good Communication "

Fast dispatch and an error with postage selected by me on the website was quickly and easily resolved with an email. Overall good comms and a well packaged fast arrival.

"First time customer "

First time customer bought the Razorlight Assai obi edition. Very nice product. Prompt response from customer devices contacted due to MY error. Prompt delivery. Will def use again.

"Excellent "

Excellent record shop in Glasgow with friendly knowledgeable staff

"Excellent overall service"

Excellent service, superb packaging, safe delivery, fantastic overall experience. 12" vinyl ordered, ID #234199
Thank you Assai Records