"Joseph Buella pushed me to refinance"

Joseph Buella pushed me to refinance. I wasn't interested because the appraisal was so high and I didn't really need a refinance. He said "I'll split the appraisal cost with you". I agreed and he instead found a cut rate appraisal company that did it for my half alone and undervalued my house.

"Mutual of Omaha LTC lack of Customer Service"

I am having the same issue with Mutual of Omaha's LTC as the previous reviewer. My mother had her policy for almost 40 years! We had to place her in LTC facility in January 2024 & I've been trying to get her claim paid ever since. She passed away end of March 2024 & I am still getting the run around from Mutual. Also, when I try to login to her online account for updates, I either cannot login due to technical issues or if I am able to login, nothing has been updated.

My dad also had a Mutual LTC Policy for 36years when he passed away. He never went into a LTC facility so never filed a claim. However, it makes me sick when I think about all the money my parents paid in premiums to Mutual of Omaha and now to be treated like this!

"Absolutely the WORST company to…"

Absolutely the WORST company to deal…UPDATE
As of 5-15-24, more excuses not to pay. This time they're blaming the new place my mom is in for improperly filled out paperwork which is required by them for my mom to get her monthly payment to cover the rent, after telling my brother who is POA everything was good. Now its not?? TOTAL RED TAPE BS, & Incompetence again. No compassion at all, no help at all, just more reasons not to pay, and when called on to correct the stalling & shell game is DISGUSTING. Management is a JOKE. Stop BLOWING SMOKE UP OUR ASS! PAY UP!! No more to talk about. The SC Dept of Ins WILL BE notified along with the Congressman. I suggest all others having issues do the same!

Absolutely the WORST company to deal with. So Sorry I talked my Mom into this. Now the family has to deal & fight them to get what was PAID For. After my mother paid into a long term care policy for almost 20 years so she could have extra care money when needed, they don't want to pay. She has been in assisted living over 3 years, recently moved to to extra care with more expenses, so we applied for the money to get the payments started, and this company has been jerking us around with stupid ridiculous request just to delay and avoid paying, since July, did app in June, AFTER WE PROVIDED ALL MEDICAL, LIVING, AND CARE PAPERWORK. Bad COMMUNICATION, STALLING, & INCOMPETENCE is all over this company, at least in the insurance dept. It is so obvious they don't want to pay out $4000 a month, which is what the policy CLAIMED IT WOULD DO 20 years ago. DO NOT USE MUTUAL of OMAHA !!! Also sorry to hear others having same type of problems.

"Your phoenix office is a joke"

Your phoenix office is a joke. Can not get a hold of anybody.

"I would NEVER use this company for…"

I would NEVER use this company for dental insurance. My wife had total extractions and implants on 2/13/24. Before submitting the claim I called and told them that I had 2 1/2 pages of services and codes from the dentist that would not fit on the standard ADA claim form they require you to use as it only has 10 lines. I was told to copy and send it along with the form and write "please see attached" in that small box. I never heard back. I went through a nightmare just trying to reach someone. M of O uses 3rd party people to handle claims. After a month of not hearing anything, I was told they had NO record of any claim ever being submitted. After being transferred to 4 different people, I was told that MofO automatically rejects any claim that does not fit perfectly on the ADA form. No one ever called me to say why the claim was not being processed. The first time I called I was told to select "1" and they would call me back. Never did. Today I was on the phone for almost 2 hours while I was being transferred to the wrong people who covered "group" coverage. This was an individual policy. This is a horrible company. The phone maze kept putting me in a loop having to reenter the same information over and over again. They deserve to have a complaint filed by the Consumer Protection Division of the Attorney General of Texas. This is TOTAL BS.

"I joined with Mutual of Omaha "

I joined with Mutual of Omaha four years ago and called to see if I could withdraw some money and they told me that I only have about $75.00. They said the first three years, the money that I spent every month, that they withdrew, goes Only to them.
They never disclosed that to me in the beginning. How dishonest they are.
Shameful of them.
Don’t do business with them, they only rip you out of your money and service and they are dishonest because they Never told me all that money They took out of my Chase account would Never be for the service they advertised for. All that money for three years was just for them.

"Not what it seems."

I received a flyer from mutual of omaha life insurance. It sounded interesting until I saw a bold print so that everyone would notice. Full payout when you reach age ,120. According to government statistics there has only been one person in the u s reach the age 120. I find this to be bogus and false advertising.Stay away from them.What else are they trying to deceive people on.

"I have a prescription medication…"

I have a prescription medication supplement and have nothing but issues with Mutual of Omaha since my sign up period in 01/2024-this is in addition to Medicare.
Three expensive prescriptions have been negligently handled even though the company had a complete list of my prescriptions from day one.
Do the math…..if Mutual denies or delays of 100k prescriptions, how much money do they save in the short term. One day Mutual blames the doctors and then the next day they blame the pharmacy-today they are blaming the Federal Govt. rules!!
RUN FAST FROM THIS COMPANY-THEY HAVE BAD BUSINESS PRACTICES AND THEY CAN POTENTIALLY DAMAGE YOUR HEALTH!

"Word of advice"

Word of advice - when mailing in a claim,send it CERTIFIED RETURN RECEIPT, b/c magically my claims are never received. Convenient, huh? Also could we possibly come into the year 2024 and be able to upload claims directly to the website? I swear this company will do anything to not pay a claim. Do better.

"Scams and lies. Zero stars"

I'd give this company a zero if possible. Agent Denise Socher was completely unavailable and never contacted me in a timely manner. She lied and told me my short term disability claim would begin 4 months after my car accident claim was submitted. I submitted all paperwork and they made me pay my premium while they waited for a doctor review. They NEVER spoke to my doctors and they STOLE MY MONEY. This company is a scam. Don't get any disability insurance from them.