"One of the WORST insurers"

It appears they think of themselves as physicians as they choose to deny, deny and deny medications and dosages as if they know better than your doctor what medications and dosages you should have to treat any specific diagnosis. I Only a couple more months and I will be able to dump them for a better insurer. I WOULD NOT RECOMMEND THEM TO ANYONE! Do yourself a favor and search elsewhere for coverage.

"Claim service is totally horrible"

Claim service is totally horrible. Waited on hold 45 minutes on Thursday. Called back on Friday, but couldn't make the claim until Monday. So here we sit at 9:12, still on hold since 9 am............ but they will be with us shortly. LOL Too bad they're not educators so we could have them written up!

"As an advisor"

As an advisor, this has been the worst experience for my client. I will never put another piece of business through this company. Not even one star....

"Worst customer service I have ever…"

Worst customer service I have ever spoken with. Along with anthony the manager... 2 customer service hung up, and then the manager. guess its time to change companies if it is this way.
How will my beneficiaries ever get help if I die. Probably find a way not to pay them the money for me...

I sent an email 4 days ago no call or email

"Chris Sullivan's promise of $500 due me."

Frank Strom

I would like to share an experience that i had with
Chris Sullivan..Managing Director..Mutual Of Omaha.

On Friday, July 7, 2023 at 04:19:59 PM PDT,
Chris Sullivan e-mailed me the following.





I’m still working on getting you paid, there’s been some unforeseen glitches in our system, I appreciate your patience.



On July 7, i also received an email from Shawna Melville, the recruiting manager for California, Concord office.

She stated that Mutual Of Omaha were now processing a check for $500, due me.

I received the direct deposit on July 11. .. I was originally promised the money on June 9TH.,by Chris Sullivan, managing director ,

in the Concord office. His prior communication with me was on June 22.

I'm sure this is not the way Mutual Of Omaha conducts business.

I would like a letter of apology from Chris Sullivan.

Thanks for your attention to the above matter.

I remain,

Frank Strom.

"Better Off Saving Your Premium"

"Your doctor says you have a short term disability that will last 6 to 12 months. We'll approve you one week of benefits, but that's it."

What's the point of insurance if you can't use it when you need it?

"It was ok in the beginning but then…"

It was ok in the beginning but then after a year I wanted loan o was told I could get one after a year. Then I was told I have to wait 3 years. My agent was helpful in the beginning but because he was having issues in his life he stopped communicating with me and said he would call and didn't claimed he cares about his clients but to me he was being selfish. Business is business leave the family stuff at home. I won't say his name on here. He knows who he is. I canceled my policy. No one would help me.

"Horrible"

Horrible! My husband has our dental coverage through them and fir the past 2 months, my dentist has been struggling to get payment for a crown the fell out. A new crown was needed due to it having a hole in it.
The claim was denied because apparently, they do not do electronic claim submissions. Then it was denied it for not providing the age of the original crown and a third time for not providing the date the original crown was put in.
My dentist even got them on the phone and they told her that we weren't in their system. What????? We were in them when they paid the claim for the xrays and I can even see our information as being current through their online system. What are they even talking about?
RUN AWAY FAST!
I will be looking at reporting this issue to the insurance commission. They're ok with taking our money for the insurance plan but refuse to pay out for things that they say are covered.

"If there was a way to give zero stars"

If there was a way to give zero stars, this group deserves it! Filed a claim on May 5th 2023. Was sent the forms to fill out in an email. Don't know how to send the back in email so I sent them US Mail. Took only 3 days from my house to them in Omaha, NE. Supposedly my first check for short term disability was sent to me on the 25th of May 2023. 3 weeks later, no first check. Called them and was told it takes 7 days to get it and that my second benefit check was mailed the 1st of June 2023. Neither check is here 3 weeks later!!! If there was a problem with the first one, the second one should be here! No way 2 checks were misrouted by the mail! Lies and decption!! Typical insurance company!

"absolutely the worst company ever…"

absolutely the worst company ever worked with. their emplyees can take all your personal information and use it anyway they see fit as they are criminals and rip offs since Covid do not be fooled about the 5 star this is created from Mutual of Omaha and the person that took all my personal information just hung up on me. A DRUNK CALIFORNIAN NAMED MATT? worst company EVER!