"On hold for AN HOUR"

I have been on hold for AN HOUR waiting to ask a question about an incorrect charge on premiums. The automated response of "we are experiencing higher than normal call volumes" does not serve customers and does not excuse poor service.

"MOH from bad to worse"

Mutual of Omaha Mortgage seriously lacks in customer service. The original process with the loan officer was rocky and communication was lacking on their end. Every time I spoke with the officer and gave explicit instructions, things were obviously missed. I started conducting my business in writing because of this. In addition to having to pay extra to extend the lock (was NOT communicated to me and they were responsible for the delay in their underwriting), the officer messed up the loan amount at the closing table and blamed me (I had written proof he was wrong and he just 'shrugged' it off as a 'whoops'). He conceded and just said "I guess you're just going to give me a bad review". A person purporting to be quality assurance calls me to ask about my experience and I factually told her. The mortgage officer then sends me a nasty gram saying I shouldn't reach out to others to bag on him. Turns out it was some kind of office politics I was in the middle of it...completely unprofessional. Ultimately, I did get my loan closed, but had to pay extra to extend the lock (was their fault) and I got a loan amount less than what I applied for (their fault, admittedly).

Once I closed the loan, the customer service became worse. Their loan servicing is absolutely atrocious. I became aware, very quickly, they over estimated my escrow closing needs by double! They then erroneously sent a refund check to my property insurance carrier. Why? Who knows. Property insurance takes weeks to send it back, MOH won't do anything until it's sent back. After months of back and forth they finally figure out they overestimated what I would need to bring to closing by THOUSANDS. They have to run an 'analysis' to refund my money. Takes another MONTH to run this analysis and get the check promising me the check in 15 business days. Takes a month, tell them in the meantime that I haven’t received it. They cancel the check and reissue because it took too long. Receive a check 2 weeks later – assume it is the reissued check. Deposit it….check has a stop pay on it and my bank charges me a fee. Nope, it was the original check….call MOH to find out what is going on, they refuse to reimburse me for any expenses and say their new check was reissued AFTER I called them regarding my cancelled check being deposited….so, clearly they messed up again. Every time I speak with them, the customer service representatives don’t have any ability, knowledge, or autonomy to do anything to help me. I speak with the manager and they just shrug me off. It is a constant and consistent battle every single time. I am told, now 7 months after loan closing and them holding my thousands of dollars in escrow, that my check is on the way….will see. I will go out of my way to tell people to steer clear of MOH….the closing was horrible, I had to pay hundreds in extra expenses, they cost me more money outside of the loan, they have horrible communication, don’t want to make anything right, are more worried about their commissions and internal politics, and have held onto my money for longer than should be legal. Absolutely disgusted at the time wasted and money spent on this organization. Should have just gone to a competitor.

"Poor product, customer service & response"

We had two term life policies with Mutual of Omaha (Colorado Springs Agent) for many years. After meeting with him on a review of our policies he recommended we convert them to what he represented was a whole life policy with long term care, with a fixed premium and no expiration. After several months we discovered our policies were Universal Life Policies with a critical care rider, which could expire at age 85. Additionally the premiums were not guaranteed. This was not what we requested nor what was represented.

Due to the misrepresentations and minimizing of the issues, we contacted and met with our agent. He initially argued but then said he understood and acknowledged the policy was not a whole life and long term care that we had requested. He said these were products and he did not know everything about them. He said he understood our concerns and forwarded our complaint on to Mutual of Omaha main office. Their response was initially extremely poor. We did not receive any acknowledgement of the complaint, there was no investigation done and no one called us. Months went by as we tried to get answers. Mutual promised return calls which we never received. Finally after persistence and discussions with numerous people, the entire amount of premiums paid, totaling several thousand dollars were refunded and one term life insurance policy was reinstated. This process took over a year!

After loosing all confidence and trust in Mutual of Omaha, we pursued and obtained another term life policy with another insurance company. We then began the process to cancel the existing term life policy with Mutual of Omaha. This was also problematic. We were told different things by different representatives about the process to cancel and to obtain a refund of the month premium. This took two months when initially they said ten days.

We write this review in order to hopefully help others from getting into the same situation as we experienced. We would suggest anyone purchasing a policy, especially Mutual of Omaha’s Universal Life with a critical care writer, have it reviewed by another insurance agent or attorney. We would never recommend Mutual of Omaha.

"Inquired about life insurance"

Inquired about life insurance. The agency stated to me for Mutual of Omaha to insure me I had to cancel all my other life insurance plans. I didn't understand why.

"I have Mutual of Omaha Medicare…"

I have Mutual of Omaha Medicare Supplemental insurance. I have Plan G. I had to be hospitalized for a month. They covered everything they were supposed to and I had no worries. I thank them.

"Mutual of Omaha mortgage division is a…"

Mutual of Omaha mortgage division is a complete waste of time. Unprofessional and total liars. Do not waste your time with these jerks. 800+ score, more money in investments than the mortgage amount, and still denied by stupid so called mortgage professionals. Do yourself a favor and look elsewhere. These imbeciles at MOO do not return emails, phone calls, or text messages. All of their staff should be fired.

"Mutual of Omaha Mortgage"

I just wanted to share my experience with one of your providers. I applied with Mutual of Omaha on May 19 and have yet to close. The loan officer was very helpful however, the company didn't follow thru. I am actively employed but on a medical shelter in place. I was lead to believe that was not a problem. I have been employed by a large corporation for 24 years and my not working recently was my choice due to a serious health issue. I explained all this and thought we could work it out. I have exceptional credit and an LTV of less than 50% It seemed to not be an issue and was given a closing date. I received a subsequent email asking for an explanation from my employer. Which they will not do and just like that 2 months of waiting is gone in a blink. I simply can't understand how this can happen. I wanted to share my very negative experience with all for future reference.

"New customer experience"

My initial introduction to Mutual of Omaha was with Richard Wentz.

I made the call after seeing an ad on TV for reducing the cost of my supplemental insurance.

Richard enlightened me but I still needed the approval of my brother
(we run everything by one another)

Not able to locate Richards number I signed up with another agent. The timing was right. Since Richard Wentz did the foot work, I think he deserves acknowledgement.

"Very poor company all around no…"

Very poor company all around no communication, bad information, don't return calls. Passed from person to person with getting questions answered and when you do get someone they don't seem very nice or interested.
Sheryl Fuller

"Good for secondary Medicare insurance"

It's open enrollment for secondary Medicare supplement insurance policies. When I searched I reviewed a number of companies, including one via AARP. None compared to benefits @ pricing with Mutual of Omaha. I would recommend them for your supplemental insurance needs.