"Sad and worried"

First, let me start by saying I’m 67 years old and I have never applied for any kind of financial aid. In the last few years I’ve had two surgeries for cancer and 2 heart attacks. I did not apply for financial assistance from mutual of Omaha either time. My mistake

In November I was diagnosed with Covid. It has hit me hard. My memory is deteriorating. My and my balance is not good. My daughter has moved me back to our home state so she can care for me. I have appointments at OSU in March, just to make sure there’s no other issues, during the last three months, I have been dealing with Mutual of Omaha. What a joke! I have been given the runaround so many times I’ve gotten used to it! Yesterday I finally received a phone call, informing me that I was denied any type of financial help or benefit, although I have been paying into it for years , the reason was they needed more from a doctor. She informed me that I could dispute this. I’m just wondering in the meantime who’s going to pay my bills? I’m very fortunate to have a son and daughter to help me but they can only afford to do so much. I really don’t understand because I thought with Covid you were automatically covered, unfortunately I get confused very easily so that could be wrong. I’ve read bad reviews about them but if you dig deeper, you get the truth. I am very hurt, and I am very scared about watch the future holds for me financially. I do want to say that I’m very fortunate to work for an amazing company who is holding my position I know I can’t expect him to do it forever but I’m thankful that they are. I’m going to OSU in March for more testing so time will tell.

"My work goes through this company for…"

My work goes through this company for short term disability. I applied and was approved for maternity leave. I had my baby on Dec 12th 2022 and have yet to receive any short term disability. Every time I call they tell me something went wrong with the electronic deposit and they have to resend it as it was returned. No one follows up with me OR calls back. I have to constantly call to stay on top of them. The guy that was assigned to me wasn't even in office until last week, causing me to have to work through other people. This company is a nightmare. I will be advising my employer, and anyone within ear shot, how horrible this company is to work with. I'm in a financial bind because their constant errors.

"Terrible customer service"

This was my first experience with trying to get dental insurance and I signed up for Mutual of Omaha because my father suggested it. I did NOT know that this insurance was not covered anywhere in the area I reside so I called the SAME DAY I applied (November 15th) to cancel the policy. The lady I spoke to told me it was in processing but she would put a note in there to cancel it and I would be reimbursed for the money they took out since I couldn't use this insurance. Shame on me for not verifying because along comes January and I was once again charged by Mutual of Omaha on the 3rd. I called customer service on January 6th to cancel my policy ONCE AGAIN and requested reimbursement for the January withdrawal. The lady on the phone was very rude and she made it sound like I never called to cancel my policy in November. I'm biting the bullet for my first charge from November 15th because I don't want to deal with their customer service. If I don't get my January charge reimbursed I will be very upset with this company especially since I called the SAME DAY I applied to cancel and I cannot use this insurance so it's a waste of my money.

"Mutual of Omaha; not worthy"

Mutual of Omaha;I've been waiting half an hour for them to answer the phone, but they never do. They also never confirm claims or return calls. They try to collect memberships even when you're disabled, and there's no empathy or professionalism. It's terrible.

"The worst company I had back surgery in…"

The worst company I had back surgery in June 16 2022 even though I had a head injury I didn’t start falling until after my surgery and still falling until now I’m admitted in the hospital with a new injury to my back this place don’t care they will do anything to not approve you bills been back up and not able to completely work

"Incompetent and/or evil"

My mother was diagnosed with dementia several years ago, and her doctor asked that she be moved into assisted living; a visiting nurse deemed her living situation unsafe, as she was hoarding and completely mismanaging her medications. She had invested in long term care insurance for decades--which her doctor and her community told me should cover her care--but Mutual has denied claims several times. Most recently, they failed to respond to an appeal that's three months old.

It is obvious that Mutual of Omaha is not a company dedicated to the common good or the wellbeing of its customers, but an enterprise that greedily profits off the vulnerability of those who cannot care for themselves. Stay away. Stay far, far away.

"I have had nothing but excellent…"

I have had nothing but excellent service with this insurer. I purchased a guaranteed life right before Covid hit. My husband was a diabetic with other health issues. The premiums were high but I knew it was necessary. He passed October 2022. I called and the representative asked me to hold on. She called the funeral home to confirm his death. His benefit was approved on the spot and I had a check in three days. My husband was a city worker/ union 32 years and I cannot tell you all of the paperwork they want before payout for a few thousand and they tax 20%. As well as other insurers. W9, certified death, copies of I’d, notaries, copies of paid funeral bills. It’s absolutely ridiculous. None of them have paid out and he died a month ago. I was fortunate to have cash on hand to pay his expenses. But many don’t. Since his death, I have heard of horror stories from families who can’t get paid after years of paying a policy. Maybe I was lucky but I know I was fortunate.

"My husband passed away in motor vehicle…"

My husband passed away in motor vehicle accident one month ago, today. I called to report his accident, and death. The gal had absolutely no idea what she was doing. I got a letter that his insurance was canceled on the day I had called. I called again. A new gal said with a snotty attitude, “This is an ACCIDENTAL death policy!” I explained how was husband died. She assured me a claim form was on its way. Noting. I called AGAIN! That gal assured me a claim was on its way. I found a way to start a claim online. After submitting it says, “you will be contacted within one business day”. NOTHING! I did it again this morning. Waiting, but I’m not expecting a call.

"Mutual of Omaha IGNORED Me for Weeks"

I was paired with Mutual of Omaha through Costco's mortgage program. The agent I was assigned to presented me with a very attractive offer for a refinance on my mortgage. After getting my application in, this agent ignored me on many different occasions. He even went on vacation for a week and did not have the decency to inform me, nor pass me onto a colleague who actually had time to work with me. Emails and phone calls were continuously ignored. All of this occurred during the time I was desperately trying to get a rate lock in, but his delays eventually caused me to lock in a higher mortgage rate with a lower lender credit two and a half weeks later.

I took my grievances to Costco and Mutual of Omaha, but they decided to do nothing for me other than a mediocre apology and a pathetic $500 refund, even though this horrible experience will end up costing me thousands of dollars over the life of my loan. Mutual of Omaha deserves zero stars or less for the experience I went through. I have no idea to this day why I was ignored... it was as though they were purposefully trying to delay my rate lock so that they didn't have to give me the offer that was originally presented to me. You should be ashamed of yourselves. Do better!

"This place is a joke I think they have…"

This place is a joke I think they have 3rd graders working for them