"i paid my insurance upfront for the…"

i paid my insurance upfront for the year few month later i needed yo cancel my insurance. i uad a quote to cancel and got the go ahead for a refund of £600 plus i was told yo wait up to 30 days for refund. after 30 days i call back and they not even processed the refund apparently they trid to call me but no joy as somewhere down the line they edited my phone number and put an extra digit so had to fo another quote waited over a week and not until you call them and have a go at them, then they do the refund but now its £525. the lady couldn't even tell me if my refund would be back dated they are quick to take £1100 up front but getting it back they will make sure you loose money also apparently all this drama is my fault

"Found Quote Detective on comparison…"

Found Quote Detective on comparison site for van insurance. On calling to discuss the quote (and having learnt in last 48hours) NCD from driving a car is not transferred when purchasing van insurance.
The girl I spoke to on Friday evening (won't mention any names) was absolutely lovely, assured me she would do everything to get the best price, get back that evening or at worst was due in at 08:30 following morning and would contact us.
The quote we'd received on comparison site was for immediate cover as the van had already been purchased and therefore we keen to get sorted.
She text me once our call finished that same evening as she said and had told me if I had any queries to reach out on the mobile she'd sent text from.

Having not heard anything the next day, I text the number at 10:30....but heard nothing. At 11:30 I called the main office and a pleasant young man was able to tell me pretty much straight away, the quote given on comparison site of £2225 had now become £3800 due to the 2 years NCD earnt previously on a car not being applied.
This new cost was the same UW that had quoted £3500 with another broker but they couldn't match it.

Good for me as we finally secured a cost of £3086 with a different broker and same UW.
Insurance makes no sense!!! So easy to accept and get ripped off.

My biggest bug bare with this company though is feeling assured I was going to get a great service from girl I spoke to initially only to then hear nothing and have to call myself to get the disappointing premium being offered.

"Can’t fault them…dealt with mason who…"

Can’t fault them…dealt with mason who knew his stuff and made the process easy for me,friendly and helpful ,phoned me on time and gave me a good price so very happy with the information and service he provided…thank you

"I am very happy to discuss about my…"

I am very happy to discuss about my insurance

"Top service "

Carly was very kind and helpfull, answering all my questions. Top service. Thank you.

"Nice and excellent service mr Hassan…"

Nice and excellent service mr Hassan Ali and Quote Detective. I am very happy.

"Very helpful polite and quick response, Thank you. "

Honest informative and quick response to call and emails.

"Carly"

Really friendly, and helpful also very easy to talk to thanks Carly

"Insurance + NCB + Response "

I can't say enough good things about Carly! She consistently goes above and beyond to provide exceptional service. Every time I've needed assistance with my insurance needs, she has been prompt, knowledgeable, and always ready to help. Her dedication and professionalism are truly outstanding. Carly has a unique ability to make even the most complex situations simple and stress-free. I always feel confident and well taken care of when working with her. If every customer service experience were like the one Carly provides, it would make a world of difference. Highly recommend!"

"I spoke to kyla this evening"

I spoke to kyla this evening, she was absolutely brilliant. Need more people like her in the workforce. 💯