"Excellent!"

Ahead of schedule, clean and quick.

"Great little table"

Prompt and efficient delivery and polite driver

"Excellent customer service from Luke"

I recently contacted Skandium when my Vipp kettle developed a fault. Luke could not have been more helpful and quickly arranged for a replacement unit to be shipped out directly. Fantastic communication and a great customer experience. Highly recommended.

"Very efficient delivery carried out by David"

Very efficient delivery carried out by David. All done remotely as I was at work and my 10 year old had to answer the door!
I do have an issue with Skandium as the chair that I ordered took 5 months to arrive - but that was not David’s fault!

"WORST CUSTOMER SERVICE"

The wait times are insane
You can't speak to anyone
WE had a damaged package arrived and then cancelled all packages but they then arrived taking up room in our house and we can never get hold of ANYONE!!!
This is the third time this has happened to us.

"Very smooth and accurate delivery"

Very smooth and accurate delivery, thank you!

"I purchased a pair of beautiful candle…"

I purchased a pair of beautiful candle sticks that unfortunately where flawed . I contacted skandium customer service and spoke to Claire who sorted everything out for me . I was so impressed with the customer service it was excellent. She contacted me immediately with speed and professionalism . Thank you Claire top marks from me

"Great experience"

Everything went smooth. Great experience from the start with customer service all the way to delivery.

Strongly recommend.

"Great customer services"

Although products took a while to arrive due to supply chain issues, Luke Jeffrey from their customer services Dept. has been very responsive and dealt with my queries immediately, refunding my money without any hassle when I cancelled an order. I’ll definitely shop with Skandium in the future.

"Why bother."

Why bother.. I am truly sadden of what skandium have become. As a long time Scandinavian expat in London I loved the "lifeline" to home - and as a design-lover absolutely cherished to their foresight, insight & love. Also the service level was just next to none. Appreciate times are tougher now that in the golden Chelsea Townhouse days, but really. I do not want to slant and share my many broken experiences here. I have just arrived at the point of Why Bother and it breaks my heart. I find no vibe, no trustworthiness (want a 20% discount - just call them), no passion - I honestly doubt there is a Scandinavian left..