"Ordered a month ago and still waiting!"

Bought two Hay flat pack light shades 24days ago and still waiting for an update.

Customer service over email don’t respond and their call CS told me it was going to be shipping a couple weeks ago and to just wait.

Really unimpressed! If I was Hay or another stockist I would be concerned.

Sadly will be avoiding in the future.
Hoping my lights will arrive sometime this year 🙁

"4 months after ordering (and paid"

4 months after ordering (and paid! + transportation costs to Belgium) a woodnotes rug, it's still not been dispatched, emails remain unanswered. I do not know what to do to get may rug or reimbursement. Awful experience that cost me a lot of money.

"Good contact with client"

Good contact with client - advising and organising delivery dates and times. Friendly and helpful delivery crew.

"Great Customer Service"

I am writing this review before I even receive my goods. I wanted to chase my delivery( was not even late ) just to keep an eye on it. Abbey @ Skandium replied almost immediately with more details. I feel reassured and confident about my purchases now. In this day & age this type of service is rare. Honest & open, that's all you ask for in these funny times.

"I had a fantastic experience in…"

I had a fantastic experience in delivery and installation

"Item never recieved"

2 weeks after ordering a light shade, it's still not been dispatched, emails go unanswered and I can't get through to anyone on the phone. Terrible customer service, feel like I've been duped.

"Friendly, professional and personable sales and delivery staff."

After visiting the website and choosing a table we could then view it in the showroom and get expert advice there. The delivery went very smoothly. We were kept informed to the minute about arrival of our table. Definitely worth the wait. Great service.

"Fantastic all round service"

Over and above helpfulness.
Built the bookcase and left helpful message. The bookcase is lovely.Amazing service.
Thank you
Marilyn Taylor

"Kettle query"

I had a problem with the Kettle that I had ordered awhile back however the Customer Service team were really helpful and Caroline was excellent. She responded promptly to my query, explained what she would do to help and as promised a few days later it was all resolved. Many thanks

"Excellent Customer Care"

I placed a sale order some time ago for two cushion covers and a glass plate. There was a supply problem so I received only one cushion cover but an extra plate.
I reported this and the issue was resolved very speedily and generously.
Then more recently another plate arrived unexpectedly.
I offered to pay for this rather than returning it and was told I could keep it because of my honesty.
I found the whole experience to be unexpectedly uplifting so I will make a charitable donation to pass on the "feel good" factor. My correspondence was with Luke Jeffrey from Skandium's Customer Care Department. This does seem to be a department which lives up to its name.