"Does not treat movers well"

Move from Toronto to Vancouver.
- I paid extra 1k for packing service, but the packing was not done very professionally (for which I do NOT blame the crew because they were overworked and exausted). The packing crew IS the moving crew (3 people in total) and they ended up working from 9am to 9pm on the moving day!
- THE BIGGEST problem I have with the moving company is that they sent insufficient crew members everytime! I told them and sent them pictures of how many things I have to pack and move, they sent 3 people to us in Toronto and only 2 people in Vancouver for moving funiture and nearly 100 boxes into a 3-story townhouse! Those 2 poor men were exausted! they didn't have enough time to rest, and there's no extra crew to help them or move heavy things in turns. We ended up telling them to put all our boxes in the living room and we had to do a lot of moving ourselves.
- No in-person estimation, I submitted my inventories and the actual price is a lot higher than my quote (which I accepted but it would be a lot better if there's in-person estimation before the quote).

To be fair, customer service Nicholas is fine and all the moving crew are helpful and nice people.
BUT Overall, will not recommend to anyone or use the company again because I don't think they treat their employees well. All the crew members are Ukrainians recently arrived in Canada, they deserve to be treated better :(

"Allen Gross and Deandre Oden were…"

Allen Gross and Deandre Oden were awesome!!!

"Mike and his crew are fantastic"

Mike and his crew are fantastic! They move so quick and efficient!! They have returned for the second time! I reccomend them! Super professional! Really great at packing to get the most stuff! I reccomend them completely! Awesome company. And tips are welcome! I tipped them both times! I couldn’t have done my house close up without them! Going to use them in my petsluma home in the future!

"Climbing up"

Miracle movers took care of my move from Newmarket to Toronto in a safe and efficient manner. I thought it would be a difficult process but that proved not to be the case! One phone call and a detailed and accurate quote was sent. Their website was very handy in obtaining all the necessary documentation and Gary was very helpful in aiding us with that. I think the most challenging aspect of our move was the unload in Toronto as it was street parking and an old school tall apartment block with no elevator, so the guys put on a show of mountaineering for that. )))) Well done!

"Decently priced"

Very happy with the service I got from Miracle Movers. Decently priced for a Saturday, they moved my son from one area of Toronto to another close by, he told me he was happy with them. He only had a Studio and they were done in 2.5 hrs. I like the fact they only charged in 15 mins intervals above the minimum requirement. Prompt, efficient service responding to me. Very transparent, easy to understand what is required. Would use them again.

"Not disappointed"

Well I wasn't disappointed....Exceptional service. Nothing was too much trouble. The service entrance to the condo elevators was blocked by construction works on Keele St, so they had to wheel all the furniture almost 100 metres to the entrance. They worked non-stop to get me all delivered and the estimate was not too much over to be honest to what I actually paid. These guys are the real deal. Thanks Miracle.

"These individuals worked seamlessly as…"

These individuals worked seamlessly as a unit. I watched them go about their work and it was soon obvious to me that they had been doing this for a long time. It's a big thing to let total strangers in your house and handle all your stuff!! They were so good and tackled our 3 bed house move to Thornhill with aplomb! The pricing was reasonable relative to the quality of service.

"Got on with it"

Our Son booked Miracle Movers for their move from Oakville to Hamilton and because he was working on the day we stepped in to oversee. The 3 men involved were really good. They get paid by the hour but you would not have thought so the way they loaded and unloaded at a very fast pace, but very safely and located everything where we asked them to. They are definitely in our phones now for future use or recommendation.

"If you want your belongings thrown on a…"

If you want your belongings thrown on a porch so they can get rained on and destroyed, packed improperly so they get damaged. If you want to be cursed at in front of your kids. If you want some stranger with a short temper to "show you" and run off with your belongings and leave your kids crying cause they left with their toys then this place is perfect for you!

Little John tried to con my wife into some waiver to relieve him of responsibilty with our stuff after having 95 percent of it packed in his truck, tried to intimidate me into signing it then when that didnt work threatened to leave with our stuff if we didnt agree to sign a waiver. (Never signed it) Even the manager was trying to tell me how it was all our fault because their guys were a hour and a half late to get to our old home. And took a hour and a half longer to get to our new home. And how they cant deliver our stuff same day because of time. "Little John" or whatever his nickname spent more then 1 hour during the move just talking about himself! And when asked to stop talking and work he loses his temper and screams F--- YOU in front of my wife my 6 month old son and my 3 year old daughter. Leaves her crying because he leaves with all of her toys. Which was her biggest fear going into the move. All because I didnt say "please" stop talking and get to work?!

While waiting on the police to track this company down to get our things back my daughter turns to me and goes " Daddy I love you, but I also love my toys!" This was my families experience with this company.

Jason the owner demanded payment before the job was complete and held our belongings hostage wouldnt deliver them unless we paid. Which he charged 600 bucks more then what was agreed on. And as soon as we paid is when little John started screaming at my family and tried to steal all of our belongings anyways.

Jasons ridiculous words to me were:
"You're not the customer, your wife is, so I'm not talking to you!" so much for families moving families. Jason tells my wife that if I press charges they will press charges but then says nothing to the police about it while they were there.
(More intimidation)
Not worried about it as yelling back at some jerk isnt illegal.

Even my 3 year old told him to not talk to me that way when he was yelling at us and trying to force us to sign a waiver. (Even my 3 year old knows how to behave better then this blunder of a company)

Police contacted the owner and he was asked to return our possessions. So they just put everything on our porch and threw our stuff hap hazardly into our home. They say it was because of the rain coming. So most of our stuff got rained on and ruined. We had this company hired because of full service moving and to help us not have so much stress with two small kids. So I could return to work quickly. But I ended up having to take time of work to complete what this company couldnt do.

Police and the magistrate have been contacted and reports have been filed. Acton steps have been taken.

"Just terrific"

I wanted to inform you that Serge and his team were terrific! The pickup and delivery went off without any issues at all. From first call to day of load the move from here in Saskatoon to Toronto had no hitches. Much appreciation from us for the care shown for all our possessions. The office was totally forthcoming with all the information that we required. We cannot thank everybody involved enough and we were exceedingly pleased with Pacific's services