"love the coffee and the customer…"

love the coffee and the customer service.
always wanted to find an ethical coffee that's easy to get delivered for my office and i am very happy i found them. been ordering for months now. i also love the limited edition coffees, still thinking about their xmas coffee. it really smells amazing even from the closed bag. one thing i would say is that spending 25£ in order to get free delivery is a bit too much.

"Coffee is great, Syrup is a gamble"

Initially ordered the No1 coffee along with caramel coffee syrup. I ordered the whole bean due to having a coffee grinder and several ways to make coffee. Excitedly tried a coffee with the caramel syrup and gagged as it tasted very chemical like. Remade without the syrup and it tasted great. Re-read the instructions for the syrup incase I had a moment and used the wrong amount but no. Tried a total of 3 times with multiple brands of coffee while repeatedly reading the instructions to make sure I'm actually putting the correct 20ml in and the syrup each time gave a really strong chemical taste. I gave up on the syrup and stuck to really enjoying the coffee.

As I enjoyed the coffee so much and like to give second chances I ordered the No2 coffee with hazelnut syrup. The hazelnut syrup is nice, I can smell and taste the hazelnut and there is no chemical taste or smell. The coffee is also gorgeous.

My take from my experience is the coffee is great, the syrup is a gamble, so I'd probably not buy syrup again but I'll be back for my coffee. There is a running joke at home that I'm a coffee snob as it's the only thing I'm picky about so everyone at home is happy I've stopped complaining about coffee for the time being.

"Great coffee, excellent service"

Really enjoy the coffee but was more impressed with the customer service. Royal mail had an issue with the parcel and rave resolved the issue within a day, with very little.effort from my side.

Keep up the good work.

"Just tases like cheap coffee"

Just tases like cheap coffee

"Love the coffee and customer service…"

Love the coffee and customer service has been superb.
I had an issue with my espresso machine not working with the fine grind of the Rave espresso and contacted them as I wasn’t sure why it wasn’t working. They explained that with certain models of my brand of machine (Delonghi) that the machine couldn’t handle the fineness of the grind. So they sent me the same coffee again in a larger grind completely free of charge. Issue solved!!!
The range of coffee is phenomenal, something for everyone and fairly priced too.
Shipping is quick and the subscription works well as if you run low you can get it sooner, and if you don’t need it you can pause it with no charge.

"Great company with a wide range of…"

Great company with a wide range of coffees and I particularly like their half caf coffee for a milder buzz

"I won't be buying from Rave again"

I ordered four bags of espresso ground coffee on a monthly subscription. The first bag I opened was too coarse, probably good enough for filter but water went straight through it using the machine and the coffee tasted terrible. The second bag was spot on, it was ground for espresso and it tasted great. I checked the other two bags but unfortunately they are too coarse so I'll probably throw them.

I tried to log in to cancel my subscription but the site didn't accept my credentials and the forgot password link didn't work. I have a feeling something went wrong during sign up. I emailed Rave asking them to cancel my account on two separate occasions, and after two weeks I've still not had a response. Luckily, I was able to create another account which then somehow linked to my current subscription and I was able to cancel.

Rave packaging is great and well designed. I would prefer a weekly delivery but that didn't seem to be an option.

Overall I wouldn't recommend Rave. If they had a customer service that matched their branding then maybe I would have stayed a bit longer. Only one bag of four tasted great and the customer service was non-existent.

"Excellent on all counts, especially the coffee ☕️"

I was introduced to Rave by my brother who has sworn by them for his coffee for a long time.
I cannot agree more with him. The coffee selection is amazing with lots of new ones constantly being added. I’ve placed a few orders now.
So much so that I have taken the Discovery box subscription with a different, unusual selection each month. I love trying new beans.
The service is excellent, delivery fantastic (the Royal Mail strikes are not their fault) and great packaging. I love the tasting note cards pinned to the bag, that you can then make your own notes and keep for future orders.
Also really appreciate the generous rewards scheme and glad to be able to support a small uk supplier who is so dedicated to quality.
Looking to visit the coffee shop in the new year to experience your coffee made by you, fresh from the bean.
I hope 2023 sees you go from strength to strength.

"Great tasting coffee"

Great tasting coffee. Efficient delivery
100% Recommend

"The last few orders have been late"

The last few orders have been late, and so there is a way of leaving a message that got an automated reply confirming the tracking details, and when that tells me that RM are yet to receive the parcel.
So I call Rave, and there is no answer. I order lots of products from various sellers using various forms of delivery, including Royal Mail, but Rave orders continue to be later than everyone else's, to the point where I have started to order my coffee from elsewhere.
Shame, as the coffee is delicious.