"Reputational damage"

I (did) consider Rave one of the best roasteries in the UK. I write this as someone who wants Rave to be a continued success.

Alas, despite a shiny new hipster location the quality of their roasting is not reflected by the coffee they serve. A cup of coffee is one of the cheapest luxuries people can buy and first impressions are made via the coffee served. Ever since the change of location from Sterling Works, the Phoenix Way site consistently serves scoldingly hot coffee or coffee that tastes of little more than water, often both. Many, unlike me, may not complain, but they'll simply not return. Reputational damage.

A facilities manager may be required. There are two toilets on this site. One has had a broken toilet seat for over a month. Regularly, there are no towels to dry your hands.

I want to remain a fan of Rave thus would hope these relatively small details can be addressed.

"Great coffee and customer service"

Have used Rave a few times and enjoyed the coffee and the reasonable price. Had a problem last week with some pods and wrote to ask advice. There was still a problem but I was given an immediate refund, which I hadn't requested or expected, Excellent and prompt customer service - and coffee!

"Best compostable capsules yet!!"

I've been shopping around for compostable coffee capsules that are compatible with my nespresso machine for years now, and the ones from Rave Coffee are the best I've tried. I ordered for the first time the other day and they were roasted and delivered in record time. The value for money was excellent- Rave Coffee is possibly the cheapest I've tried, but their coffee is the freshest and nicest. A lot of the types were sold out, but the ones I ordered were incredible (especially the christmas one- fruity and delicious!!!). They clearly picked up that it was the first order on my account as they also sent along a handy little brew guide with tips for getting the best coffee. I've been drinking coffee with this machine and found out some tips I never knew, so thank you for this info! They also included a welcome leaflet giving some deets about the business, which was a cool touch. Looking forward to bulldozing my way through 100 capsules and ordering the varieties I haven't tried yet!! They're a sick little business and I'm buzzed to have found them!

"Worst experience ever"

Worst experience ever. Even I am a Rave customer for a year now, I had the worst experience. I’ve placed an order with a discount, and by some reason didn’t show up and I place another one to come next day. They charge me twice, once full price and another with the discount. I send them
Email to check what is happening, because my money was taken 2 times from account, and after few days they respond to me that I ve place the order. Instead to offer me a discount, they put me to pay the return and send it back, even if was not my fault with the duplicate order. Whatever, now I have to find another coffee supplier after all this terrible experience with their customer service. I am so disappointed.

"Great prices, fast delivery"

Their prices are really amazing and they also ship really fast.

"Great coffee!"

Great coffee!
Delicious range of freshly roasted coffee.
Delivery also excellent.

"Great coffee, excellent customer service"

I've had nothing but positive experiences with Rave. The quality and selection of coffees are great, the subscription is easily flexible with handy emails going out several days ahead of the delivery which offer to reschedule/skip your order with literally 2 clicks, the beans are well-priced but best of all is their customer service. I've had a few issues now with my delivery disappearing after being delivered to the wrong address due to the postman reading the address incorrectly and each time I've contacted Rave they've sorted it out by resending the order (sometimes within minutes of my email).

Great coffee, top quality customer service.

"Highly recommend gorgeous coffee"

I found this website after a recommend and we are really pleased we did, the coffee is amazing great choice to choose from, we are enjoying trying them all as we go,
Delivery is quick and painless,
And their customer service is 10/10 shout out to Hayley who a credit to them,

My only recommendation would be to have plain boxes at Christmas or as an option so partners etc don't know what your ordering :)

"Recurring order was set by default, beware!"

Rave Coffee Beans bought as gift for Christmas as a one of, I never wilfully agreed to any recurring order but one was set up so instead of spending £17 on a gift I have now had £51 taken out of my PayPal account for coffee I didn't want. I ordered with out a Rave website account so the only way to disable this set up was via PayPal itself. This to me is divisive and a successful greedy attempt to sell more beans than customers actually want/need, don't buy from Rave until their default order settings have "recurring order" set to disabled!!! They need to refund me and come and collect there coffee beans from my work which is my delivery address so over Christmas I've been unaware they've been delivered.


Since my review Rave have corrected there ordering system so it no longer defaults to recurring order and they have apologised and refunded me for some of the coffee they've sent me so they've been very responsive to my comments and have sorted the issue out.

"Decaffalissimo!! ♥️♥️"

I've moved over to decaf as I was getting a bit jittery. They do lovely Colombian and Swiss Water numbers that mostly hit the spot as long as you get the brew right. When you do the coffee really sings. For me toffee, malt and some subtle dark chocolate notes. Just divine.

From a logistical perspective quick dispatch and good comms.

Highly recommended!