"I can't Rave enough 😉 about how happy I am with the service."

I purchased a picopresso coffee machine which over time had an issue, from start to finish the return and replacement has been a breeze. Rave Coffee arranged collection or offered to reimburse if I posted the item back, once received a replacement was posted the same day.

I would 100% recommend and will be using them again. This is how customer service and aftercare should be, keep up the good work 👌🏻☕

"Bad grind, bad complaint resolution"

Espresso grind in our first batch was so fine it was unusable. Sage Bambino couldn’t get more than a few drops (same machine customer service said they use when writing instructions). Took it into work to use the big machine and got the same result. Refused refund because they couldn’t be sure it was the coffee and not our machine. Not sure how we’d be expected to prove that, so I guess the message is: if you get a bad batch, tough luck! Nothing we can do except toss it in the bin where it belongs. Our first purchase with Rave and needless to say also our last.

"Excellent coffee"

Excellent coffee! I bought the whole bean coffee bundle and all of them make a great cup of coffee. Roasted to order and next day delivery, I would definitely purchase again.

"YES!"

Yes! Always on time, superfast shipping and amazing coffee! Have literally no complains about the service.

Also, the packaging is incredible and the little books you get explaining coffee stuff are great!

"Boy-oh-boy"

Boy-oh-boy! Does that fudge blend ease the tension of my existance. With it's yummy sweet blast on a monday morning at 6am after being walloped in the face by a gnarly raging teething toddler - can really begin my day in a tranquil way. BIG thanks.

"Brilliant"

Seamless start to finish, great quality coffee too.

"I have tried many brands but found most…"

I have tried many brands but found most were bitter so searched and found Rave, try, "Signature Blend Nº 1 - Small (250g) / Whole Bean" it has a mellow chocolaty flavour and it is what I now use every day. Good work Rave.

"I've been using Rave for a good while…"

I've been using Rave for a good while now (nearly 2 years) and I've recommended Rave to a good number of friends. I've never needed to contact Customer Service until the end of last week when the packaging for my order was damaged in transit and an item was missing - I sent over the pictures and packaging and they swiftly replaced the item. Sadly, the replacement was delivered while I was away and with poor signal so couldn't reschedule the delivery and the postie put it in the wheelie bin which our neighbour took out for us without thinking to check (I couldn't ask them to check either as I had no signal and no way to see that it had been left in there until I had signal again...) I've contacted Rave again, shared the information and pictures I have and they've sent ANOTHER replacement. I realise they'll be able to claim for both packages but still - no messing around having to chase it, just plain and simple 'sorry this has happened again, let's fix it!'

Thanks!

"Bought as a gift"

Bought as a gift. Very easy to use website, lovely packaging, quick delivery and even better product! Would recommend to anyone?

"It doesn’t get better than this! "

I found Rave at the beginning of the year and I have been absolutely loving it! There are so many different coffees to choose from (fudge blend in a flat white is a go to for me) and everything I’ve tried so far from their rare range has been so good, it’s really levelled up my daily black filter coffee game.