"Hard to reach a human"

I ordered on line. The bra was not delivered even though the tracking said it was. I went to the website, No phone number. You could text, I do not have that capability or email. I emailed and received an AI response telling me the package had been delivered. Finally a human showed up on the other side of the email but it took a while.
I will not do business with a company that has so much gate keeping involved. I had to spend way too much time to resolve the issue. AI responses are not helpful. No human contact no business from me. The bra was okay but the materials feel cheap and almost paper like instead of fabric.

"I ordered a Expensive leisure suit &…"

I ordered a Expensive leisure suit & only received the pants. I have emailed several times & the only response is they are referring it to a Fit stylist ?
Not that they made a mistake and left out half my order or that they will ship the other half asap. This feels like a Scam!!! This is my Second order from them & it will be my last!

"Worst customer service ever"

I’m extremely disappointed in the company’s customer service. It’s awful. I ordered a bra at a discount that the company offered - $25 off their t-shirt bra. They sent me the wrong sized bra. I immediately contacted the company to get the correct size. They responded a day or two later asking for pictures. I immediately sent photos of the incorrect bra. Days later they contacted me asking if I wanted a replacement. Obviously I do! I asked for that in the first place. I immediately responded yes, and when they finally got back to me they had sold out of my size in all but one color, which I didn’t want. By the way… my bra was in stock through all of these emails because I kept checking. The last email stated that they issued a refund and 15% off my next order. Honestly, I could find a better discount looking through Instagram at influencers. Totally ridiculous. I called the company and they told me the same thing. I asked for a coupon code or gift card for the same $25 discount I received on my first order, which considering they sent me the wrong bra, is totally reasonable. They said they could not. I find it very difficult to believe that they could not find a way to make this right. I wanted the exact same bra once it was back in stock…. Not another style. They had a loyal customer in me… I have a difficult bra size and a very hard time finding bras to fit properly. Customer service goes a long way. I hope they can find a way to do better for future customers, because they sure lost one after this. Also, I tried to write a review to warn future customers about the poor customer service on their website, but the review was deleted.

"I usually wear a 42C"

I usually wear a 42C. Thought I'd try this brand, so I went through the process of answering questions, and they recommended I try a 42D. Of course it didn't work, so replaced it with a 42C, and that didn't work. Here's the problem with these bras: I has way too much material on the top & the sides so it bunches up and gapes. For the expense, these bras aren't worth it. Since THEY recommended the 'wrong' size and I had to return it, they should keep letting me send the bra back until I received the correct size. (When you do this, the return comes out of your pocket.) DON'T BOTHER WITH THIS COMPANY, IT'S TOO FRUSTRATING!

"Love these bras!"

I’ve ordered three bras in the past year - all of them being the 24/7 t-shirt bra. They are the best fitting, most comfortable bras I’ve ever worn! They also wash well. I got lazy and started putting one in the dryer - not a good idea. It lost its shape a little, but I still wear it! Highly recommended Third Love. My first order was in the spring of 2020, when things were going haywire with the pandemic. I had an issue with shipping - I think it was taking a longer time than expected - and their customer service person was quite helpful. Appreciate your good product and service!

"Would give ZERO stars if I could"

Would give ZERO stars if I could.
The bras are the cheapest feeling material I’ve ever purchased at an outrageous cost.

The fit and comfort was terrible so I promptly returned only to be told that refunds take 10-20 business days, I’ve checked several times on my refund status and “it is on its way to the warehouse” is the only answer I get. DONT BUY. Go to Ross for a better quality bra. 🙄

"Customer Service? No, not ever"

Never, never buy from this company. Customer service is non-existent. You can't call them or even email. Only chat is available. Their online technology doesn't work. I ordered 3 bras and only 2 arrived. The 'Chat' agent didn't really empathize. They sent out the 3rd. Now I can't return all 3 because their return page says 'this item is not returnable' on each one. I placed the order on 4/23. That's 12 days. They say they have a 60-day return. Also the bras came in boxes with no plastic bags or tissue paper. Did not make up for the printed shipping box. Spend money on service, not boxes!

"A warning for Canadian buyers"

A warning for Canadian buyers. I purchased a bra with the understanding that a return to Canada would cost me $9.99. But when the bra did not fit properly the company charged me $19.98 for the return indicating shipping was extra. When I pointed out that the website clearly states $9.99 for international returns they refused to honour it and they still haven’t clarified on the site. Unfortunately for me I was fooled twice because I ordered a replacement bra before I realized the misinformation and as neither fit I am now out almost $40 just for trying two bras. If you are in Canada and try their products be warned a return will cost double what they claim on their site.

"They don't let you unsubscribe"

I've tried to unsubscribe to the email list several times and i keep getting their emails. So unprofessional

"Pricy and dicey (if you want a refund)"

Ordered 2 bras after using fit finder for $126 (pricy) but figured if they fit it was worth it. Took over a week for them to arrive after 2 shipping delays. Neither bra fit so I initiated a return. Shipped the bras out the next day. After almost two weeks I have been told the return is still "in transit" to the warehouse and that after my return is received at the warehouse ( which I can only assume is on the moon since it is taking so long) I will be issued a refund in 10 to 20 days. so turnaround is about a month to two for a refund. What a farce. Don't bother unless you like waiting forever to get your money back. BTW they will offer you instant store credit without receiving your return so I assume people who get sick of waiting will be sucked in to using this so they don't lose their money. Hard to accept this type of system in the world we live in where money can be sent and received in an instant (like when Third Love took payment from me).