"No exchanges on exchanges"

Purchased 4 bras in their Thanksgiving sale based on the recommendation of their Fit Finder. I questioned the recommended size but figured they knew best. The band size was too small so I exchanged them for a different band size, but left the cup size as suggested. Received the exchanged bras and band size is a perfect fit, unfortunately the cups are way too big. Tried to exchange them a second time for the correct band & cup size and was told they didn't allow exchanges on exchanges.
And since I bought them on sale I would have to pay more than twice what I paid for the same number of bras in the same exact color and style. I find it difficult to believe that a company that sells rather expensive bras *ONLINE ONLY* wouldn't want to make sure that the perfect size bras reached their customers while honoring the sale price. But here I am having to return bras that don't fit and not having that sale price honored.

"Proceed with caution..."

At first, I was so excited to buy from this brand because it features women of all backgrounds, shapes & sizes. However, after purchasing three bras from them, I realized none of them were flattering or comfortable. When I tried to return the items, I was told that one of the bras was final sale. I understand the terms of final sale - that's fine... but not in this case because ThirdLove places information about a 60 Day Fit Guarantee with free returns & exchanges under these very same final sale items and so at the time of purchase I thought the item was covered by this 60 Day Guarantee. When I reached out to the ThirdLove team, I was told that the item was listed as final sale in the cart at checkout and so they were unwilling to give me a refund, exchange, or anything in return for false advertising. These company practices are so dishonest and disappointing. They truly do not care about providing a pleasant customer service experience. And one final thing that is super bizarre- the company relies on your current bra size in order to suggest a new size... but most people are already wearing the wrong bra size. I didn't see any mention of precise measurements to truly guarantee a decent fit. Nothing makes sense with this place.

"Buyer Beware"

Fitting is a joke. I have to fit myself based on the best fitting bra I currently have. Makes very little sense, especially if you don't have one that currently fits. How about some guidance on fitting yourself if you DON'T currently having anything that fits well.
Customer Service; they make promises, but don't keep them. They encouraged me to order more items to get a better fit, then there was a delay in delivery, so I held on to the other items too long, now can't return them. So I have 3 ill-fitting bras that I can't use retailing for about $275 - never worn, but tried on once.
Repeatedly explained this and no one cares. I'll never spend another dime with this company and I've made it my mission to share my experience. They don't give a hoot about helping their potential long term customers. They hide behind chat and texting for communications. Pathetic. Buyer beware. I could get better customer service at a discount department store.

"Decent company"

I have now purchased multiple bras and underwear from this company. My first package came and I would say that the size I got is a little bit small but I didn’t feel like bothering with a return (which from the reviews seems like it was a good idea not to return) so I kept them. There are some that are more comfortable than others but I think that all of them are a bit thinner than I would like. A lot of the cute colors and styles were out of stock for my size and I feel like it would be nice to be able to add them to a favorites or wish list so I can easily go in and grab the ones that I want instead of scrolling through all of them and trying to find the one I want. I have contacted a person via their text option because I had a birthday gift and it didn’t seem to give it to me for free. At first she was a little rude but I could be reading into it as you can’t really tell tone from texts. But after everything was all said and done she was very nice and helpful. All in all I would say it’s a decent company and has decent customer service but I have never had to do a return.

"I ordered two styles: one's bad, the other's worse"

I ordered two styles: the pima cotton t-shirt bra and the everyday lace t-shirt bra. I found a 15% off first-time buyer coupon code on retailmenot.com, which worked fine, plus there was free shipping. The items shipped quickly and were nicely-packaged.

Then there was the fit (36A). Neither bra was truly comfortable, and the everyday lace even bunched on the sides. I tried different hook settings, and nope, it was just a poor fit. I sent that one back, and I won't be using the credit the company insists on giving while slow-rolling the actual refund to my credit card.

The pima cotton bra was a marginally better fit (at least it didn't bunch on the sides). However, now that I've worn it three times, I can say that it is *not* comfortable, especially in the heat when it gets excessively sweaty under the band. I can feel the underwire dig in after 3-4 hours of wear, and I can't wait to tear it off at the end of the school day (I'm a teacher).

I'm going back to Victoria's Secret.

"Return policy is very poor"

The bra shipped quickly, but it was uncomfortable against my skin. Unfortunately the 1 star is due to the return policy. They won't give your money back for about 45 days after you put the return in the mail. This is unacceptable for a company in the 21st century. Stay away from ThirdLove unless you're very confident you won't need to return the product.

"Good luck"

My first experience with ThirdLove was pleasant. My bra shipped very quickly and I was satisfied enough with my purchase that I kept my bra. I decided to order another bra, but this recent experience was horrible. I ordered my bra on July 23, it did not ship because of some kind of glitch that prevented several hundred Canadian orders from shipping, I was told by a rep. I grew tired of waiting so I wanted to cancel my shipment and receive a refund; I was told it cannot be done because it's already in the shipment process, even after 3 weeks of waiting for it to ship. At this point, I escalated to PayPal because I had made the purchase using my PayPal account and they are very helpful in matters like this. I finally received my bra one month later, but then I had trouble requesting a Canadian shipping label to return my order. Clearly stated on the ThirdLove website, they do not accept returns without this return label, and Canadian customers are to request it by emailing ThirdLove with the subject line "International Order". I did, several times, and I kept getting rerouted to the American return instructions, not to mention my requests were being ignored. I added an additional complaint via PayPal to my open dispute with ThirdLove. I finally received my return label, and I returned my item unopened/unused. Tracking information shows ThirdLove received the item in their Calgary, Canada warehouse on Sept 4. It is now Sept 17 and I am still waiting for my refund, which is over $100CAD. I updated PayPal with this new information and I am happy to be receiving their help in this matter. I've learned the hard way that there are much better bra companies out there with much better bras and much better customer service!

"My order never arrived"

My order never arrived. I was charged for it and I had to call to have it reshipped. The customer service rep was terrible. She did not say she was sorry for the inconvenience and she made me feel like I did something wrong. She made me have it shipped to a different address. I won't order again. I even told her I was a first time customer and I was disappointed. She didn't say a word.

"I’ve ordered 2 bras but ..."

I ordered 2 bras on different occasions earlier this year and although the first purchase fit perfectly, the second one seemed too small. I have tried time and time again to return it yet customer service has pretty much been a dead end. I don’t think I will support this company any further than I already have.

"One of the bras I bought was too big"

One of the bras I bought was too big. I contacted customer support and they were no help in finding anything that fit. Then I requested a refund. The customer service does not respond