"Excellent service and when there was a…"

Excellent service and when there was a problem with the unit they very quickly replaced it.

"Excellent information from the vinotemp…"

Excellent information from the vinotemp people about installation, environment, and reliability.

vinotemp is certainly a product that we will be considering.

Thanks for having such good people.

"Called Vinotemp directly and was"

Called Vinotemp directly and was connected with Richard Moreno a great tech support! Our VT200 wine cooler was running extremely cold and the display was flashing on and off. Richard zeroed in on the power board and explained it was relatively inexpensive ($100 + shipping), and installing it ourselves shouldn’t be a problem with instructions including pictures. We ordered the power board which was delivered within 5 days. Upon receipt we installed— well o.k.— my wife installed the part while I held the flashlight. Richard was totally right on what was needed and the install! Our VT200 wine cooler works perfectly. The unit is 15 years old and we expect another 15 years out of it. Great product and except tech support!!

"It's only been a month but dual…"

It's only been a month but dual temp/double door under counter unit is working as advertised. attractive. not as quiet as advertised but not loud either. This is my second Vinotemp and the other one is
10 years old and still works perfectly.

"I have been quite disappointed in the…"

I have been quite disappointed in the amount of noise made by the compressor- sounds like the wind whistling at a sound level that is more than our dishwasher when it is running. This had been a similar problem with a less expensive unit from NewAire that we bought and returned. Looks like the Vinotemp Beverage cooler is the same unit but with better touch screen controls. Will be discussing this with Vinotemp. Hopefully it can be improved.

"a bit slow on shipping and response…"

a bit slow on shipping and response time on email but adequate for our needs. Hard to tell if they are still in business or have been bought out by someone. Someone at their own company said they were in some type of transition and therefore the slow times.

bottom line I would buy their product again

"Helped me validate it would replace my…"

Helped me validate it would replace my old HVAC unit, timely shipping

"Very happy with our new wine fridge"

Very happy with our new wine fridge

"I was hoping to get a response from customer service..."

I was hoping to get a response from Vinotemp Customer Service, but instead received an email asking for my rating...?
I have a brand new wine cellar but the cooling function isn’t working. It sure is gorgeous though! I’ll patiently wait for someone to call me back, so I can start using my new gift!

"When registering for warranty the…"

When registering for warranty the serial number is required. I would suggest the owner manual include reference as to where the serial number is located. Can I assume my ticket has been punched and I am registered? Process is a bit unclear.