"Disappointing"

Disappointing - can’t even get through on the phone to discuss an issue. Having been advised it was a 30 sec wait, still waiting 15 minutes. Tried again - same story. Was very pleased I could call on a weekend but wondering where the ‘next available consultant’ actually is???

"The Lott app is the most inefficient"

The Lott app is the most inefficient app i have used.
I set up my login details and logged on. I made a purchase. The next time i attempted to log in i was told my details are incorrect. I checked what I had put in, and it agreed. I tried again, checking my details before hitting the enter key. same result.
I changed my password. OK, it went in.
Next time i tried, again it said my details were wrong.
When i purchased at the local agent, i told the operator of my experience. She said she had the same experience and had eventually given up trying with the app.

"They will take your money with their…"

They will take your money with their app but if you win anything they will refuse to pay you if you don’t provide them with electronic identification.

"what is wong with app try to scam your…"

what is wong with app try to scam your ticket but wong scan have to go to wed site deleted it reloaded it still the same and know one can tell me wonts wong ????????????? chap

"Terrible app"

Terrible app. Can't transfer winnings easily back to the same acct this app is happy to receive money from. Will be closing the account once I somehow get my winnings.

"Online account suspended. No customer service"

Online account suspended for some unknown reason. Tried to rectify online but was unsuccessful so called the contact centre. I was told the wait time would be approx 5 mins. That was over 20 mins ago. 30 mins later... Still listening to the repetitive 'thankyou for holding, your call will be answered by the next available consultant' and 'thank you for continuing to hold, one of our customer care consultants will be with you soon'...(yeah sure) in between mundane stories - my least fav which I heard at least 20 times, the story of the woman who won from Durack who's kids initially thought she was screaming because there was a cockroach in her kitchen. I haven't won anything but trust me, after hearing that story over and over I wanted to scream too. After holding on... and on... and on... at 9.02pm after over an hour of holding on I was just disconnected with the message saying that the customer service centre was now closed and to call back at 8am tomorrow. Nup. My call is important to you huh??? What a load of s***! Pretty poor service.

"Save your money people"

Save your money people, in my opinion after years of experience it's not realistic at all to think you can win

"4 numbers & no winnings? What???"

I played the Powerball and got 4 numbers this week.
I was super excited to think I'd won a little something. I felt nothing but profound disappointment and frustration as well as confusion when I saw that you get nothing for 4 numbers.
The odds of getting 4 numbers are extraordinarily high, so why aren't you paying out something on this?
Everywhere else in the world does!
Needless to say, I shan't bother buying any more lottery products in Australia again.
It truly is a big scam.
I'm quite convinced that AI technology is used to manipulate draws to ensure very few to no people win on a regular basis so to maximise profits.
All this rubbish about it being regulated is utter nonsense, there's no way it is fully regulated.
Save your money folks, stop giving these crooks your hard earned money.

"Why do I have to attempt 3 or sometimes…"

Why do I have to attempt 3 or sometimes 4 times to access nsw lottery site.
This has happened several times.

"I tried to get some money back that had…"

I tried to get some money back that had been mistakenly deposited into the wrong account. I was told it’s not company policy to allow customers to withdraw balances deposited. They suggested I buy lottery tickets to use up the balance. This company is forcing me to gamble.

And the company responds below by restating the policy rather than addressing the issue. It's a bit like a bank saying 'once you have deposited money with us you can't get it back.'
I've tried making a formal complaint but got no response.