""service" non existent"

They've done the old couldn't be bothered "package undeliverable, not safe to leave at address" routine at 8.23am this morning. We were having breakfast and definitely no knock on door or ringing of doorbell. Clearly they didn't even bother. No wonder their useless non existent service is at 1.5 stars

"Ich versteh das nicht"

Ich versteh das nicht, da hängt doch die CH-Post und die in Frankreich mit drin? Und trotzdem ist das so ein unterirdischer "Service". Die Pakete bleiben ewig am Abgangsort stecken und bewegen sich keinen Meter. Das kann nicht nur mit Unterfinanzierung oder Personalknappheit zu tun haben, die Probleme mit Asendia müssen viel tiefer gehen. Tatsächlich werde ich bei meiner nächsten Auslandbestellung darauf bestehen, dass der Absender nicht Asendia benutzt (wo ichs weiss, dass die das bevorzugte Transportunternehmen sind). Oder sonst wird nicht mehr bestellt. Tatsächlich fährt man generell am besten, wenn man auf direkten Versand mit dem jeweiligen staatlichen Unternehmen besteht. Vergiss die privaten und halbprivaten Unternehmer, die beissen sich ein viel zu grosses Stück des Kuchens ab und können das nicht durchziehen.

"The tracking page is rubbish and I have…"

The tracking page is rubbish and I have been waiting for my parcel I ordered in December for 2 months, and I can't find a way to get in touch with anyone. not happy

"I am awaiting a package from Amazon…"

I am awaiting a package from Amazon that I purchased in December. The tracking number is RL970512156CH. According to the Asendia tracking website ,the package arrived in Colombia on January 22nd and the designated "delivery partner" is the company 4-72. However, I have contacted 4-72 directly, and they have informed me that they have no record of a package with that tracking number.

"Lizbeth Reyes and her team are always…"

Lizbeth Reyes and her team are always such a pleasure to work with.

"Site à fuir!!"

Site à fuir!!! Ce sont des escrocs!!!! Cela fait depuis le mois de janvier que j’ai passé commande via Beauty BAy En livraison express et il détiennent mon colis depuis un mois. Il ne répondent pas aux mails. C’est une catastrophe !!

"Asendia robs Ali from its express business."

It’s troubling that Asendia a middleman for deliveries causes severe delays, damaging the reputation of companies like AliExpress that heavily rely on their services. My package has been stuck in their storage for three weeks now after clearing customs.

AliExpress did everything right, getting it from Hong Kong to France in just two days, yet they unfairly received a one-star review due to Asendia’s failure to deliver.
I hope businesses take note and switch to a more reliable provider—one that actually delivers and leaves customers satisfied.

"Il faut les signaler !"

Que dire de plus ? Tellement de mauvais commentaires…
C’est une entreprise de voleurs !
Il faut les signaler au service de répression des fraude (Signal Conso).
Une enquête doit absolument être ouverte contre eux. C’est pas possible de laisser faire ça.

PS: Asendia, si vous me mettez votre réponse standard, je reviendrais pour insulter votre mère !

"Misleading Tracking & Poor Customer Service - Package Lost Between USA and Argentina"

I'm having a terrible experience with Asendia USA. I shipped a package from the USA to Argentina on January 7th, 2025, and after nearly a month, there are major issues:

- Package shows as shipped from FRANCE when it was sent from California, USA
- Tracking number ends in "FR" instead of "US" (unlike all previous shipments)
- No tracking updates since January 10th (over 20 business days)
- Customer service provides contradictory information
- Another package sent THE SAME DAY with same service arrived in 3 days
- Multiple attempts to resolve through customer service have failed
- Representatives confuse basic company names (Planet Express vs Planet Fitness)
- No one can explain why this package is routed through France
- Cannot track on USPS website despite being told it's with USPS

Their responses are generic, inconsistent, and unhelpful. They claim "limited flights" yet my other package arrived quickly. They say it's "not shipped via USPS" but then claim "USPS currently has the package."

AVOID using Asendia if you need reliable tracking or actual customer support. They'll just give you excuses and contradictory information while your package disappears into their system.

I strongly advise choosing a different carrier for international shipping. Currently seeking resolution through my actual sender as Asendia seems unable or unwilling to help locate my missing package.

Would you like to help? Contact me regarding tracking: 4061121677D6C2D1B45D or UY301329992FR

"My package is still in transit"

My package is still in transit: ASA1114500331740

They say that shipping to Ecuador is Delayed but it has been 2 MONTHS now.

How much will i have to wait?